Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support enterprise clients by resolving queries and providing top-notch customer service.
- Company: Join SmartSearch, a multi-award winning tech company leading in Anti-Money Laundering solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle to work scheme.
- Why this job: Be part of a collaborative culture with excellent growth opportunities and a focus on social responsibility.
- Qualifications: Strong problem-solving skills and world-class customer service experience are essential.
- Other info: Flexible shift patterns required, including occasional weekend support.
The predicted salary is between 25500 - 31900 £ per year.
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
HOW WILL YOU MAKE A DIFFERENCE?
The Enterprise Coordinator will be responsible for accurately and efficiently responding to queries from CS Helpdesk clients and other enterprise value clients. You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you will have developed knowledge of current AML regulations and be able to provide support to clients in line with the client organisations’ individual AML policy and the guidance documents provided. In addition, upon completion of your probation, you will be required to join a rota for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter.
VARIED DAY TO DAY RESPONSIBILITIES
- Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations.
- Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible.
- Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution.
- Keep up-to-date with any changes or upgrades to the SmartSearch platform.
- Take responsibility for the completion of admin tasks such as bulk uploads and the administration of new contracts for enterprise clients.
WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- Strong problem solving skills.
- Ability to juggle multiple tasks at a time while maintaining sharp attention to detail.
- Comfortable collaborating across departments and teams.
- Ability to operate in a fast-paced environment.
- World-class customer service skills.
- Excellent verbal and written communication skills.
- Team player, self-starter and multitasker who can quickly adjust priorities.
WHAT IS LIFE LIKE AT SMARTSEARCH?
We are a multi-award winning Tech company with an aspirational mentality. Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024. We have been Great Place To Work Certified since 2022. There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers.
COMPANY BENEFITS
- Salary: £25,500
- 25 days holiday rising to 30 with each year of service
- Private Medical Insurance covering dental and optical
- Company pension scheme
- Life Assurance – 4x your annual salary
- 1 day paid volunteering per year
- Enhanced maternity / paternity offerings
- Employee Assistance Programme
- Cycle to work scheme
- On site gym
Enterprise Customer Success Coordinator employer: SmartSearch
Contact Detail:
SmartSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Coordinator
✨Tip Number 1
Familiarise yourself with Anti-Money Laundering (AML) regulations and SmartSearch's specific offerings. Understanding the nuances of AML will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. Be ready to discuss your approach to problem-solving and how you maintain a high level of service under pressure.
✨Tip Number 3
Highlight your ability to multitask and manage time effectively. Prepare to discuss specific instances where you've juggled multiple responsibilities while ensuring attention to detail, as this is crucial for the Enterprise Customer Success Coordinator role.
✨Tip Number 4
Research SmartSearch’s company culture and values. Being able to articulate how you align with their collaborative and supportive environment will set you apart from other candidates and show that you're a great fit for the team.
We think you need these skills to ace Enterprise Customer Success Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Enterprise Customer Success Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required problem-solving skills. Use specific examples to demonstrate your ability to handle multiple tasks while maintaining attention to detail.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with clients or colleagues in the past.
Express Enthusiasm for the Company: Convey your excitement about SmartSearch and its culture in your application. Mention any specific aspects of the company that resonate with you, such as their commitment to diversity and inclusion or their recognition in the tech industry.
How to prepare for a job interview at SmartSearch
✨Showcase Your Customer Service Skills
As the role requires world-class customer service skills, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and your commitment to exceeding client expectations.
✨Demonstrate Problem-Solving Abilities
The position demands strong problem-solving skills. During the interview, discuss situations where you've effectively resolved issues, particularly in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with AML Regulations
Since the role involves knowledge of Anti-Money Laundering regulations, take some time to research current AML policies. Being able to discuss these during your interview will show your proactive approach and genuine interest in the field.
✨Emphasise Team Collaboration
SmartSearch values collaboration across departments. Be ready to talk about your experiences working in teams, how you contribute to group dynamics, and any instances where you've successfully collaborated to achieve a common goal.
