Customer Service Team Leader - Weekends

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you will have developed knowledge of current AML regulations and be able to provide support to clients in line with the client organisations’ individual AML policy and the guidance documents provided. In addition, upon completion of your probation, you will be required to join a rota for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. World-class customer service skills. We are a multi-award winning Tech company with an aspirational mentality Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024 , listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024 There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers Our comprehensive benefit package includes: ~ 25 days holiday rising to 30 with each year of service ~ Private Medical Insurance covering dental and optical ~ Company pension scheme ~ Life Assurance – 4x your annual salary ~Employee Assistance Programme ~ Cycle to work scheme ~ On site gym