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- Tasks: Manage customer queries, maintain contracts, and ensure smooth invoicing.
- Company: Join a leading business in the heart of Stockton on Tees.
- Benefits: Enjoy a competitive salary of £24k on a full-time, fixed-term contract.
- Why this job: Be part of a dynamic team focused on exceptional customer service and accuracy.
- Qualifications: Excellent communication skills and strong attention to detail are essential.
- Other info: This role is based at Preston Farm Industrial Estate.
The predicted salary is between 14400 - 33600 £ per year.
Billing / Accounts Administrator. Salary: £24k working on a 12-month fixed term contract. Full time hours. Based in Stockton on Tees (Preston Farm Industrial Estate) We have an exciting opportunity for a Billing / Accounts Administrator to work for a leading business. We are keen to hear from candidates with excellent communication skills and a strong attention to detail, ensuring all customer interactions are handled efficiently, whether via email or phone. This role is essential to maintaining accurate contract records and delivering exceptional customer service. You will be responsible for managing a variety of customer queries, ensuring smooth and timely invoicing, and maintaining up-to-date customer contracts. Billing / Accounts Administrator key duties: Customer Query Management: Monitor and action customer queries through the ticket system (email) and phone, ensuring timely and accurate responses. Contract Maintenance: Oversee the maintenance and updating of hire contracts, ensuring they are accurate and up to date. Customer Account Administration: Perform various administrative tasks related to customer accounts, ensuring all details are correct and efficiently processed. Invoice Uploading: Upload invoices to customer portals and ensure all relevant documentation is correctly shared. Document Requests: Handle requests for copy documents, sending them to customers as required. Candidate requirements: Experience in an Accounts Administrator or similar role. Customer Service: A proven track record in providing excellent customer service, with strong interpersonal and communication skills. Organisation: Highly organised, with the ability to manage multiple tasks and prioritise work efficiently. Attention to Detail: A sharp focus on accuracy when handling contracts and invoices. Technical Skills: Proficient in MS Office applications, particularly Excel. Experience with financial systems or portals is a plus. Problem-solving: Proactive in resolving queries and discrepancies, both independently and as part of a team. Adaptability: Willingness to undertake additional responsibilities to meet the needs of the business. If this sounds like the opportunity you have been looking for then please apply by attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application
Billing / Accounts Administrator employer: Smartsearch Recruitment
Contact Detail:
Smartsearch Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing / Accounts Administrator
✨Tip Number 1
Familiarize yourself with common billing software and customer relationship management (CRM) tools. Being proficient in these systems can give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. You might be asked to demonstrate how you would manage a difficult customer situation, so think of examples from your past experiences.
✨Tip Number 3
Research the company’s values and customer service approach. Understanding their business model and how they interact with customers will help you align your answers with their expectations.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools they use for invoicing and contract management. This shows your interest in the role and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Billing / Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in billing and accounts administration. Emphasize your communication skills and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key duties mentioned in the job description. Explain how your previous experiences have prepared you for managing customer queries and maintaining accurate contract records.
Showcase Your Skills: In your application, provide examples of how you've successfully handled customer queries or managed accounts in the past. This will demonstrate your ability to deliver exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the Billing / Accounts Administrator role.
How to prepare for a job interview at Smartsearch Recruitment
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. You might want to share examples of how you've handled customer queries in the past, whether through email or phone.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. During the interview, mention specific instances where your attention to detail made a difference, such as catching errors in invoices or ensuring contract accuracy.
✨Familiarize Yourself with Customer Query Management
Understand the importance of managing customer queries efficiently. Be ready to discuss any experience you have with ticket systems or similar tools, and how you prioritize and resolve customer issues.
✨Prepare for Questions on Invoice Processing
Since you'll be responsible for invoicing, prepare to answer questions about your experience with invoice uploading and document management. Discuss any relevant software or systems you've used in previous roles.
