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- Tasks: Manage guest check-ins and check-outs while ensuring top-notch customer satisfaction.
- Company: Dynamic hospitality company with a focus on guest relations.
- Benefits: Professional development opportunities and attractive discounts on services.
- Why this job: Join a vibrant team and enhance your skills in the hospitality industry.
- Qualifications: 3 years of experience and strong English proficiency required.
- Other info: Exciting growth path within a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
A dynamic company in hospitality is looking for a Guest Relations Specialist for their operations in Manchester. The role encompasses managing check-ins and check-outs, assisting with guest inquiries, and ensuring customer satisfaction.
Candidates must have at least 3 years of experience, a high proficiency in English, and familiarity with Hotel Property Management Systems.
Opportunities for professional development and attractive discounts on hospitality services are included.
Part-Time Guest Services Specialist — Growth Path in Manchester employer: Smartrental Group
Contact Detail:
Smartrental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Guest Services Specialist — Growth Path in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in guest services. They might have insider info on openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations. Think about scenarios you've faced in previous roles and how you handled them. This will show your experience and problem-solving skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. A friendly attitude and genuine enthusiasm can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Part-Time Guest Services Specialist — Growth Path in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of experience in hospitality. We want to see how you've handled guest relations and any specific achievements that showcase your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specifics of the Guest Services Specialist role. We love seeing candidates who understand what we’re all about.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure your proficiency in English shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Smartrental Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Hotel Property Management Systems. Familiarise yourself with common software used in the industry, as this will show that you're prepared and serious about the role.
✨Showcase Your Experience
With at least 3 years of experience required, be ready to discuss specific examples from your past roles. Highlight situations where you successfully managed guest inquiries or resolved issues, as this will demonstrate your capability in handling similar challenges.
✨Customer Satisfaction is Key
Prepare to talk about how you ensure customer satisfaction. Think of instances where you went above and beyond for a guest. This will illustrate your commitment to providing excellent service, which is crucial in hospitality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about opportunities for professional development or how the company measures guest satisfaction. This shows your interest in growth and understanding of the role.
