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- Tasks: Assist guests with check-in/check-out, billing, and provide local recommendations.
- Company: Dynamic company focused on tourism and hospitality management.
- Benefits: Casual contract, professional growth, and discounts on hotels and events.
- Other info: Opportunity to work in a fun environment with diverse career paths.
- Why this job: Join a vibrant team and enhance guest experiences in a growing company.
- Qualifications: 1 year experience in hospitality, hotel PMS knowledge, and strong English skills.
The predicted salary is between 20000 - 25000 £ per year.
SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
- Participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment.
- Help with guest billing, as well as develop administrative and business functions in line with your job.
- Be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants, or means of transport.
- Satisfy the requests of the guests, providing advance solutions that are unique and personal, and attend to their complaints and claims, informing the superior to solve them.
- Answer requests received by phone and/or email regarding the stay, reservations, or external partners who want to contact the team.
- Show empathy and initiative in relation to the needs of the customers.
- Assist other departments if needed.
What do we look for?
- At least 1 year of previous experience in a similar position.
- Management of hotel and reservations PMS.
- High level of English; other languages will be valued.
What do we offer?
- Casual contract.
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels, restaurants, and events.
- Additionally, we also offer discounts in multiple sectors through the Perks at Work platform.
Guest Services Agent - Casual employer: Smartrental Group
Contact Detail:
Smartrental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent - Casual
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality sector. A personal recommendation can go a long way in landing that Guest Services Agent role.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for the role shine through. Remember, they’re looking for someone who can connect with guests and provide that personal touch.
✨Tip Number 3
Do your homework! Research SmartRental Group and its brands. Knowing about their properties and services will help you stand out during interviews and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our dynamic team at SmartRental Group.
We think you need these skills to ace Guest Services Agent - Casual
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in guest services.
Tailor Your Application: Make sure to customise your application for the Guest Services Agent position. Highlight your relevant experience and skills that match what we’re looking for, like your previous roles in hospitality or customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Smartrental Group
✨Know the Company Inside Out
Before your interview, take some time to research SmartRental Group. Understand their vision, the brands they operate, and their focus on hospitality. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, your ability to handle guest inquiries and complaints is crucial. Prepare examples from your previous experience where you successfully resolved issues or provided exceptional service. This will demonstrate your capability to meet their expectations.
✨Practice Common Interview Questions
Anticipate questions related to your experience with hotel management systems and customer interactions. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Emphasise Your Language Skills
If you speak any languages other than English, make sure to highlight this during your interview. Being multilingual is a valuable asset in the hospitality industry, and it shows that you can cater to a diverse range of guests.