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- Tasks: Lead product operations to enhance efficiency and customer experience across teams.
- Company: Join SmartRecruiters, a leading AI-powered hiring platform transforming recruitment.
- Benefits: Remote-friendly culture, competitive salaries, and strong growth opportunities.
- Why this job: Make a real impact by optimising product operations and driving innovation.
- Qualifications: 5+ years in Product Operations or related roles, with strong analytical and communication skills.
- Other info: Collaborative environment focused on trust, determination, and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
As a Senior Product Operations Manager at SmartRecruiters, you will play a key role in building scalable, efficient, and high-impact product operations. Your work will enable Product Managers, Designers and R&D teams to focus on delivering outstanding products for our customers. You are passionate about how great products are built. In this role, you will evolve ways of working, strengthen customer feedback practices, optimise the product operations technology stack, and support release and launch execution. You will also collaborate with Product Marketing and GTM teams to ensure business alignment and consistent external messaging.
Product Operations Managers at SmartRecruiters work with product teams and leadership, balancing domain-level partnership with cross-team and central initiatives that improve how we operate at scale.
What you will be doing:
- Ways of working and customer feedback: Evolve, scale, and optimise how product and R&D teams discover, build, and deliver products. Partner with Design to strengthen customer feedback practices that drive better product decisions.
- Project and launch leadership: Lead cross-functional initiatives that improve product operations and customer experience. Own launch execution for a small portfolio of key releases, including new products and strategic updates, in close partnership with Product Marketing. Provide stakeholders with clear visibility into progress, risks, and outcomes, and help drive leadership decision-making and alignment.
- Release coordination: Drive release coordination across R&D in conjunction with a cross-functional GTM release taskforce.
- Cross-functional alignment: Partner across Product, Engineering, Marketing, Customer Success, Support, and the wider business to create consistent visibility and alignment on product direction, progress, and priorities across the organisation.
- Product analytics partnership: Partner with Product Analytics to strengthen data-informed decision-making across product teams.
- AI and automation enablement: Identify and apply AI and automation opportunities to improve how product teams work, reduce manual effort, and increase the speed and quality of decision-making.
- Product tech stack ownership: Oversee the product operations technology stack. Ensure tools and systems are effective, integrated, and aligned with company strategy. Identify and drive optimisation opportunities with Product and Engineering partners.
Qualifications:
We are open to different backgrounds. You might be:
- An experienced Product Operations professional.
- A Product Manager whose experience and interests strongly align with Product Operations, and who is motivated to focus on scaling how product teams work rather than solely owning product features (PM applicants should clearly highlight relevant Product Operations-aligned experience in their application).
You bring:
- 5+ years of dedicated experience in Product Operations or equivalent product-operating roles within a B2B SaaS environment, complemented by broader experience across product, technology, or business functions.
- Strong systems thinking with the ability to understand, connect, and improve how people, processes, and tools work together across product teams and the wider organisation.
- Proven ability to drive adoption of new ways of working through influence, coaching, and stakeholder engagement.
- Ability to navigate uncertainty, create clear paths forward, and balance multiple initiatives in complex environments.
- Hands-on experience using AI and automation to improve operational outcomes and scale how teams work.
- Analytical skills and comfort using data to diagnose problems and drive change.
- Excellent communication and stakeholder-management skills across all seniority levels.
- A bias toward outcomes, pragmatism, and continuous improvement.
- Strong organisational and prioritisation abilities in complex environments.
- Curiosity and interest in emerging practices, tooling, and technology.
At SmartRecruiters, Product Operations is core to how we scale impact. This role is for someone who enjoys connecting dots, improving systems, and helping teams do their best work.
Senior/Lead Product Operations Manager employer: SmartRecruiters
Contact Detail:
SmartRecruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior/Lead Product Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re passionate about what we do at SmartRecruiters and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Product Operations Manager. We want to hear how you can help us scale and optimise our operations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in joining our team.
We think you need these skills to ace Senior/Lead Product Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Operations Manager role. Highlight your relevant experience in product operations and how it aligns with what we do at SmartRecruiters.
Showcase Your Passion: We love candidates who are passionate about building great products! Share examples of how you've contributed to product success in your previous roles, especially in terms of customer feedback and collaboration.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SmartRecruiters
✨Know Your Product Operations Inside Out
Make sure you understand the ins and outs of product operations, especially in a B2B SaaS environment. Brush up on how product teams work together and be ready to discuss specific examples of how you've improved processes or implemented new tools in your previous roles.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires working closely with various teams like Design, Marketing, and Engineering. Prepare examples that highlight your experience in leading cross-functional initiatives and how you’ve successfully aligned different stakeholders towards common goals.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you've used data to inform decisions in your past roles. Think of specific instances where your analytical skills led to improved outcomes or efficiencies, and be prepared to discuss the tools you used for data analysis.
✨Emphasise Your Adaptability and Curiosity
SmartRecruiters values a growth mindset. Share experiences where you navigated uncertainty or adapted to new challenges. Highlight your interest in emerging practices and technologies, especially around AI and automation, as this aligns with the company's focus on innovation.
