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- Tasks: Oversee delivery quality for career site projects and ensure smooth implementation.
- Company: Join SmartRecruiters, the AI-powered recruiting platform trusted by top companies.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in transforming hiring processes with innovative technology.
- Qualifications: 7+ years in project management with strong technical understanding.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
The predicted salary is between 48000 - 72000 £ per year.
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world's leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams.
We're looking for a highly organised and technically fluent Delivery Quality and Governance Manager to oversee the scoping and delivery quality standards for Attrax, SmartRecruiters' enterprise-grade career site and content experience platform. The Delivery Quality Manager will coordinate requirements and quality assurance across engineering and design teams to ensure that complex career site delivery projects are scoped accurately, scheduled appropriately, delivered efficiently, and continuously improved over time.
Key Responsibilities
- Oversee the delivery ecosystem for Attrax implementations, managing intake and prioritisation to ensure every project moves smoothly from scoping through go-live.
- Ensure that all implementation and managed services delivery teams' scope of work is being delivered to SmartRecruiters and customer quality standards.
- Continuously evaluate and improve delivery workflows, documentation, and templates to increase efficiency and predictability.
- Identify recurring delivery challenges and work cross-functionally to drive systemic improvements.
- Collaborate with the Services Sales and Solution Consulting teams to ensure opportunities are scoped realistically and aligned to current delivery capabilities.
- Support the creation and review of Statements of Work (SOWs) and implementation timelines to reduce delivery risk.
- Act as the bridge between pre-sales and delivery, helping to establish appropriate expectations and documenting non-standard requirements that require special handling.
- Provide early input on deals to flag risks around complexity, integrations, or design constraints.
- Ensure that customer designs and career site goals are achievable, flagging risks and adjustments where needed.
- Participate in forecast and pipeline reviews to inform capacity planning.
- Act as the central liaison between Attrax Engineering and Attrax Delivery Leadership.
- Lead weekly syncs to align on-site build quality and progress.
- Support Attrax enablement by embedding best practices and sharing learnings across the network.
- Ensure delivery teams and engineering teams adhere to quality standards and that project readiness criteria are met before key handoffs.
- Understand and manage dependencies across UX and design, front-end workflows (HTML, CSS, CMS configuration), and back-end integration workflows (API data flows).
- Collaborate with engineering leads to track and resolve defects logged in BugHerd and Jira, ensuring they align with testing and launch timelines.
- Document and codify recurring technical or process issues to feed into continuous improvement efforts.
- Monitor adherence to scope and SOW definitions, partnering with DSMs and project leads to address scope creep early.
- Be the final internal sign-off before site launches to ensure the scope defined is delivered without discrepancies.
- Support consistent quality assurance practices, ensuring deliverables meet technical and design standards.
- Champion a culture of learning by capturing lessons learned and applying them to improve tools, templates, and methodologies.
Qualifications
- 7+ years of experience in program or project management for enterprise digital, CMS, or SaaS implementations.
- Strong understanding of front-end and back-end delivery workflows (HTML, CMS configuration, API integrations).
- Experience working with cross-functional technical teams, including engineering, design, and delivery.
- Proficiency with Jira or similar systems for tracking sprints, tasks, and dependencies.
- Excellent organisational and communication skills, with the ability to simplify complex topics and align a wide range of stakeholders.
- Proven experience improving delivery processes and managing multiple concurrent initiatives.
- Preferred Experience in career site, SEO, or digital content management delivery.
- Familiarity with partner-led implementation models or system integrator frameworks.
- Exposure to multi-language or multi-site deployments.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management
Delivery Quality and Governance Manager - Career sites in London employer: SmartRecruiters
Contact Detail:
SmartRecruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Quality and Governance Manager - Career sites in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you’ll come across during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Delivery Quality and Governance Manager - Career sites in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Quality and Governance Manager role. Highlight your experience with project management, especially in digital or SaaS implementations, and show how your skills align with our needs.
Showcase Your Technical Skills: We want to see your technical fluency! Mention your understanding of front-end and back-end workflows, as well as any experience with tools like Jira. This will help us see how you can contribute to our delivery quality standards.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your past experiences and achievements. We appreciate candidates who can simplify complex topics, just like we do in our work!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SmartRecruiters
✨Know Your Stuff
Make sure you understand the ins and outs of delivery quality and governance, especially in relation to career sites. Brush up on your knowledge of CMS, API integrations, and the specific tools mentioned in the job description, like Jira. This will help you answer technical questions confidently.
✨Showcase Your Experience
Prepare to discuss your past experiences in program or project management, particularly with enterprise digital implementations. Have specific examples ready that demonstrate how you've improved delivery processes or managed multiple initiatives simultaneously.
✨Communicate Clearly
Since this role involves liaising between various teams, practice simplifying complex topics. Be ready to explain how you would align stakeholders and manage expectations, especially during escalations. Clear communication is key!
✨Ask Insightful Questions
Prepare thoughtful questions about SmartRecruiters' approach to delivery quality and governance. Inquire about their current challenges or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
