Senior/Lead Product Operations Manager

As a Senior Product Operations Manager at SmartRecruiters, you will play a key role in building scalable, efficient, and high-impact product operations. Your work will enable Product Managers, Designers and R&D teams to focus on delivering outstanding products for our customers. You are passionate about how great products are built. In this role, you will evolve ways of working, strengthen customer feedback practices, optimise the product operations technology stack, and support release and launch execution. You will also collaborate with Product Marketing and GTM teams to ensure business alignment and consistent external messaging.

Product Operations Managers at SmartRecruiters work with product teams and leadership, balancing domain-level partnership with cross-team and central initiatives that improve how we operate at scale.

What you will be doing:

• Ways of working and customer feedback: Evolve, scale, and optimise how product and R&D teams discover, build, and deliver products. Partner with Design to strengthen customer feedback practices that drive better product decisions.
• Project and launch leadership: Lead cross-functional initiatives that improve product operations and customer experience. Own launch execution for a small portfolio of key releases, including new products and strategic updates, in close partnership with Product Marketing. Provide stakeholders with clear visibility into progress, risks, and outcomes, and help drive leadership decision-making and alignment.
• Release coordination: Drive release coordination across R&D in conjunction with a cross-functional GTM release taskforce.
• Cross-functional alignment: Partner across Product, Engineering, Marketing, Customer Success, Support, and the wider business to create consistent visibility and alignment on product direction, progress, and priorities across the organisation.
• Product analytics partnership: Partner with Product Analytics to strengthen data-informed decision-making across product teams.
• AI and automation enablement: Identify and apply AI and automation opportunities to improve how product teams work, reduce manual effort, and increase the speed and quality of decision-making.
• Product tech stack ownership: Oversee the product operations technology stack. Ensure tools and systems are effective, integrated, and aligned with company strategy. Identify and drive optimisation opportunities with Product and Engineering partners.

Qualifications

We are open to different backgrounds. You might be:

• An experienced Product Operations professional.
• A Product Manager whose experience and interests strongly align with Product Operations, and who is motivated to focus on scaling how product teams work rather than solely owning product features (PM applicants should clearly highlight relevant Product Operations-aligned experience in their application).

You bring:

• 5+ years of dedicated experience in Product Operations or equivalent product-operating roles within a B2B SaaS environment, complemented by broader experience across product, technology, or business functions.
• Strong systems thinking with the ability to understand, connect, and improve how people, processes, and tools work together across product teams and the wider organisation.
• Proven ability to drive adoption of new ways of working through influence, coaching, and stakeholder engagement.
• Ability to navigate uncertainty, create clear paths forward, and balance multiple initiatives in complex environments.
• Hands-on experience using AI and automation to improve operational outcomes and scale how teams work.
• Analytical skills and comfort using data to diagnose problems and drive change.
• Excellent communication and stakeholder-management skills across all seniority levels.
• A bias toward outcomes, pragmatism, and continuous improvement.
• Strong organisational and prioritisation abilities in complex environments.
• Curiosity and interest in emerging practices, tooling, and technology.

At SmartRecruiters, Product Operations is core to how we scale impact. This role is for someone who enjoys connecting dots, improving systems, and helping teams do their best work.

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.