Payment Product & Global FX

Crown Agents Bank is a rapidly growing, regulated UK bank connecting emerging and frontier markets to the world through innovative FX and payments technology. Our mission is simple: reduce friction so more money reaches those who need it.

For over 200 years we’ve built trusted networks across hard‑to‑reach markets. Today, we pair that heritage with digital innovation to support fintechs, corporates, governments, development organisations and banks with cross‑border payments and FX solutions.

Job Description

Role Purpose

Therolewill provide senior commercial and product leadership fortheBank’s Payments and FX propositions, with responsibility for shaping,prioritisingand delivering a commercially focused product roadmap that supports client growth, revenue generation and global strategicobjectives. Working closely across Product, Commercial, Technology, Operations, Trading, Treasury and Strategy, the role will ensure market and client requirements are translated into scalable, differentiated and commercially compelling solutions, including Empower FX. The role will also act as a key contributor to the Product TransformationProgrammeand will lead the identification and embedding of AI-enabled opportunities across thefinancial market’sorganisationto improve productivity, client engagement, marketinsightand execution.

Role Responsibilities

• Own the Payments & FX product roadmap— develop,prioritiseand deliver the roadmap for Payments and Empower FX in partnership with the Group Head of Payments and UK Sales Head, ensuring investment is focused on the highest commercial opportunities.
• Translate commercial needs into products— represent global Sales and client requirements, prioritising needs by region, sector and commercial potential and translating them into differentiated, scalable propositions.
• Drive Product Transformation— act as a key Front Office representative and contributor to the wider Product and Business Transformation Programme led by the COO, ensuring transformationremainscommercially focused and delivers measurable outcomes.
• Lead AI adoption across the Front Office— own andfacilitatethe identification, prioritisation and embedding of AI use cases across Sales, Trading, and Treasury and the wider commercial organisation to improve productivity, clientengagementand revenue generation.
• Set world-class product standard’s—establishbest-in-class product development, governance,prioritisationand commercialisation disciplines, driving a culture of pace,accountabilityand continuous improvement.
• Drive innovation and market insight—monitorglobal Payments, FX, fintech and financial-services trends by region and sector, translating emerging developments into product opportunities and competitive advantage.
• Support the stablecoin commercialisation— in collaboration with sector heads and SVP of client and partnership success ensure the successful deployment and commercialisation of stablecoin-enabled Payments and FX solutions, working across Product, Technology, Risk, Compliance and Sales.
• Partner with Sales on commercialisation and co‑own KPIs— ensure new products and propositions are commercially ready, well positioned and effectively taken to market, supporting client acquisition,adoptionand wallet growth.
• Provide senior leadership and execution— bring strong financial and strategic acumen, make clear prioritisation decisions, manage competingdemandsand deliver critical initiatives to tight deadlines across a complex stakeholder environment

Qualifications

Qualification

Degree-level education or equivalent professional experience, ideally in finance, economics, business, technology, productmanagementor a related discipline.

Relevant professional qualifications or certifications would beadvantageous, such as product management, payments, treasury, financial markets, project/changemanagementor digital transformation.

Evidence of continued professional development in areas such as payments innovation, FX, fintech, AI, data, digital transformation or regulated financial services would be desirable.

Experience

Significant senior-level experience in financial services, fintech, payments, FX, transactionbankingora relatedcommercial/product environment.

Proventrack recordof leading payments, FX or financialmarketsproduct strategy, roadmapdevelopmentandcommercialisation.

Strong understanding of cross-border payments, FX products, client propositions, market infrastructure, regulatoryexpectationsand operational delivery.

Experience working across front office, product, technology, operations, risk, compliance,treasuryand trading teams to deliver commercial outcomes.

Demonstrable experience turning client, market and sales requirements into scalable, commerciallyviableproducts or propositions.

Experience leading or contributing to major product transformation, digitaltransformationor business changeprogrammes.

Strong commercial acumen, with evidence of supporting revenue growth, client acquisition, productadoptionand improved client outcomes.

Experience using data,technologyand/or AI-enabled solutions to improve saleseffectiveness,client engagement,productivityor decision-making would beadvantageous.

Experienceoperatingin a regulated banking or financial services environment, with sound judgement around governance, conduct,riskand control expectations.

Priorpeopleleadership experience, including leading senior stakeholders, cross-functionalteamsor direct reports.

Additional Information

• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus

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