Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust are seeking a Complaints Case Handler to lead patient complaints from receipt to resolution, maintaining oversight of timescales, actions and communications. You will analyse concerns, document findings and contribute to safer care across sites.
Working within the Experience of Care Team, you will present information, train staff and support Local Resolution Meetings, using diplomacy and empathy to manage sensitive situations
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NHS Complaints & Experience Lead (Band 6) in Newport employer: SmartRecruiters Inc
SmartRecruiters Inc is an excellent employer for Product Designers, offering a collaborative environment where creativity and innovation thrive. With a strong focus on user-centered design, employees benefit from opportunities for professional growth and development, while contributing to meaningful projects that enhance user experiences. Located in a vibrant area, the company fosters a culture of teamwork and support, making it an ideal place for passionate designers to advance their careers.
