Avicenna is a Pharmaceutical Buying and Support Group for independent pharmacists. Avicenna has developed a price comparison and medicine ordering software which helps Avicenna customers (independent community pharmacies) to buy medicines daily as required. The job role is to work from Avicenna office on software team as admin personnel. The role includes communications with numerous third parties with the overall aim to offer good customer service to our Avicenna customers. Duties include:
- Monitoring daily usage reports.
- Maintaining drug database - amending records and data fields as required (full training will be provided);
- Making out-going calls to customers to gather information and / or detail software and its benefits.
- Setting up customer accounts on software;
- Maintain and manage customer subscription requests and enabling ordering software passwords for customers.
- Working closely with software technical team to ensure maximum customer support.
- Working with customers to process orders for specialized medicines.
- Assisting customer service and sales departments with opportunities on software subscription and usage compliance.
Experience
Proficiency in Excel is a necessity; candidate must be comfortable with the ‘VLOOKUP’ functionality within Excel.
Location
Croydon
Skills
Strong communicator, well organised, team player, good IT skills, self-motivated, previous admin experience essential
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Membership Support (Avibuyer) employer: SmartRecruiters Inc
SmartRecruiters Inc is an excellent employer for Product Designers, offering a collaborative environment where creativity and innovation thrive. With a strong focus on user-centered design, employees benefit from opportunities for professional growth and development, while contributing to meaningful projects that enhance user experiences. Located in a vibrant area, the company fosters a culture of teamwork and support, making it an ideal place for passionate designers to advance their careers.
