Head of Oracle Service Delivery Management
Full-time
Department: Enterprise Applications
For over30years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.
Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.
Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
37 UKOUG awards over the last 3 years
13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
Certified Great Place to Work
Recognised as a leader in AI & digital transformation consulting with global delivery footprint
With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.
Head of Oracle Service Delivery Management
Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices
The Opportunity
We're looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business.
Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E-Business Suite, JD Edwards and PeopleSoft environments.
This is a highly visible leadership role that combines people leadership, customer engagement, commercial accountability and service innovation.
You’ll have the opportunity to influence strategy, strengthen customer relationships, develop high-performing teams and contribute directly to the continued growth of one of Version 1's most successful managed services businesses.
What You'll Be Doing
Lead and develop a high-performing team of Service Delivery Managers.
Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
Shape and evolve the service management strategy across Enterprise Applications Managed Services.
Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
Own governance, operational performance and service excellence across the practice.
Drive continual service improvement, automation and innovation initiatives.
Partner with Sales and Delivery teams to identify growth opportunities and maximise
Head of Oracle Service Delivery Management in London employer: SmartRecruiters Inc
SmartRecruiters Inc is an excellent employer for Product Designers, offering a collaborative environment where creativity and innovation thrive. With a strong focus on user-centered design, employees benefit from opportunities for professional growth and development, while contributing to meaningful projects that enhance user experiences. Located in a vibrant area, the company fosters a culture of teamwork and support, making it an ideal place for passionate designers to advance their careers.
