Supervisor- Chucs- Harrods in Hounslow

Main function of post:

The day-to-day management of the restaurant ensuring service standards are met and company policies and controls are implemented

Supervisory responsibilities:

Of all the front of house employees

Hours:

Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends

Main duties to include:

1. 
   

   Customer Service:

   
   

   
   
   • Ensuring that all restaurant employees meet the standards required when dealing with customers

   
   

   • A full food and wine knowledge to CHUCS Restaurant standards

   
   

   • Regularly upsell products

   
   

   • Ensure employees are smiling and looking like they are enjoying themselves

   
   

   
   




2. 
   

   Maintenance and Cash Controls (assist the Restaurant Management Team):

   
   

   
   
   • Ensure all cash handling procedures are carried out to company standard and that all differences are reported and investigated.

   
   

   • Maintenance issues are reported and logged

   
   

   
   




3. 
   

   Health and Safety/Food Hygiene:

   
   

   
   
   • Ensure current Health and Safety and Food Hygiene legislation is met

   
   

   • Work with the Club Management Teams and Executive Chef to ensure all areas of concern are dealt with, including up to date HACCP’s

   
   

   
   




4. 
   

   Customer complaints:

   
   

   
   
   • Deal with complaints and take full responsibility

   
   

   • Ensuring compensation is given at appropriate and agreed levels.

   
   

   • Reporting of all complaints to the Restaurant Management Team

   
   

   
   




5. 
   

   Training and Development:

   
   

   
   
   • Assist with the training and development of new employees

   
   

   
   




6. 
   

   Brand Development:

   
   

   
   
   • Ensure that the brand standards are met across the club.

   
   

   • Promote the brand and its values at all opportunities.

   
   

   • Adhoc projects.

   
   

   • Assisting in raising the profile of CHUCS Bar & Grill

   
   

   • Any other reasonable requests from the Company Directors

   
   

   
   

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