Front Office Receptionist

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.

Job Description

Welcoming each new and returning guest with personalised and attentive care, you will set the tonefor exceptional service. Here you can take your rolebeyond checking people in and out. Sharing yourknowledge and love of our region, you will anticipateguests’ needs and offer recommendations that maketheir stays even more special.

KeyResponsibilities:

• Welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing a seamless experience.
• Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
• Handle guest concerns with professionalism and empathy.
• Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
• Uphold the highest standards of confidentiality and data protection.
• Addressing and resolving guest complaints in a professional and courteous manner.
• Handling billing processes and processing payments.
• Maintaining and updating guest records and databases.
• Participating in regular team meetings to discuss guest feedback, hotel policies, and service improvements.
• Maintaining a well-organised and tidy front desk area.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organisational skills, with greatattention to detail.
• Proficiency in Opera is highly desirable.
• Fluent in English; additional language proficiency is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives andannual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training & Development Opportunities through Apprenticeship Program.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thr…… ???

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