- Job-Category: Security, Safety & Quality
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
Excellence in Employee Experience
HR Team of the Year
HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
Talent Development Team of the Year
Job Description
Job title:Duty Security Officer
Department:Security
Inspired & supported by:Assistant Director of Security
Shift Pattern: 4 days on, 4 days off, rotating between two sets of day shifts and two sets of night shifts. Day shifts: 7:00am–7:00pm | Night shifts: 7:00pm–7:00am.
Your purpose will be:
To work closely with managers and leaders across the Hotel and always maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms and deal with visitors and enquiries
Your Key Responsibilities:
To ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination
To issue and receive keys, create new staff IDS and record appropriate names and times
To carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear
To monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book
To liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress
To ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required
To monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel.
To ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained
To comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Qualifications
What you will need to do in this role:
1-3 years’ experience in the Hospitality Industry.
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
Proven organizational skills work well on their own. Able to set and meet deadlines with quality results.
Applicable job related skills as per Accountable Duties.
Proven Experience/Qualifications:
Valid SIA Door Supervisor Licence - Essential
Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
Competitive salary and additional service charge
Life insurance and pension
31 days of holiday (including public holidays)
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay for two at The Savoy after successful probation
Colleague restaurant, gym, interfaith prayer room and wellness room
Laundry services
Cashback for wellbeing/healthcare expenses; HSF & Perkbox
Employee assistance program
Virgin Active and The Gym Group membership discounts
Season ticket loan for commuting
Annual optician reimbursements of £100
Local discounts for F&B and retail
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Duty Security Officer, The Savoy Hotel employer: SmartRecruiters Inc
SmartRecruiters Inc is an excellent employer for Product Designers, offering a collaborative environment where creativity and innovation thrive. With a strong focus on user-centered design, employees benefit from opportunities for professional growth and development, while contributing to meaningful projects that enhance user experiences. Located in a vibrant area, the company fosters a culture of teamwork and support, making it an ideal place for passionate designers to advance their careers.
