At a Glance
- Tasks: Support clients with tailored administrative solutions and innovative ideas.
- Company: Join SmartPA, a vibrant team transforming admin services with creativity and tech.
- Benefits: Competitive salary, yearly bonuses, hybrid work, flexitime, and 33 days holiday.
- Other info: Opportunity for growth in a fast-paced, entrepreneurial culture.
- Why this job: Make a real impact in a dynamic environment where no two days are the same.
- Qualifications: Proficiency in MS Office and experience in project delivery and admin tasks.
The predicted salary is between 25000 - 35000 £ per year.
Unleash your potential and join the team redefining the future of administration!
Who We Are
At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!
Key Responsibilities and Skills
What You’ll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily. In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions for a key client account. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. Here’s what your day-to-day will look like:
- Collaborate & Innovate
- Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
- Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
- Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.
- Manage Key Tasks with Excellence
- Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
- Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
- Perform accurate data entry and reporting, ensuring all insights are actionable and timely.
- Support Business Growth
- Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates and new best practices.
- Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations.
- Build Relationships
- Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
- Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
- Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.
- Stay Adaptable
- Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
Experience
About You
We’re looking for someone who:
- Thrives in a dynamic, entrepreneurial environment where no two days are the same.
- Is passionate about redefining what it means to deliver world-class PA and admin support.
- Can manage their own time and workload effectively, delivering results with confidence.
- Brings enthusiasm, creativity, and positivity to their work.
- Enjoys contributing ideas to improve processes and drive business growth.
What You’ll Need
Your experience is key, but your attitude is what sets you apart.
- Essential:
- Proficiency in MS Office (especially Outlook, Word, and Excel).
- Proven ability to meet tight deadlines and juggle competing priorities.
- Experience in project delivery and administrative tasks.
- Desirable:
- Familiarity with CRM platforms and booking systems.
- Background in office management, account management, or similar.
- Experience in diary management, document formatting and data handling and entry.
Salary
£25,000 - £35,000
Schedule
Monday - Friday, 9am-5.30pm (core hours 10am - 10.30pm)
What's in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive Salaries
- Yearly Bonuses: based on company, department, and individual performance.
- Hybrid Work: 1 day at home per week.
- Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
- 33 Days Holiday Because rest fuels greatness.
- Schedule: 37.5 hours per week, Monday–Friday, with core hours being 10:00-16:30.
About us
At SmartPA, we don’t just provide support – we transform it. Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future. Trusted by global leaders in industries like tech, automotive, retail and legal, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!
Administration Assistant / PA in Edinburgh employer: SmartPA
SmartPA is an exceptional employer that champions innovation and flexibility, offering a dynamic work culture where creativity thrives. Based in Edinburgh, this role not only provides competitive salaries and annual bonuses but also prioritises employee growth through excellent career development opportunities. With the option for remote working and a focus on collaboration, SmartPA ensures that every team member can contribute meaningfully while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant / PA in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SmartPA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SmartPA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant / PA in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SmartPA:Your cover letter is your chance to shine! Tell us why you want to work at SmartPA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SmartPA!
How to prepare for a job interview at SmartPA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
