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For Companies At a Glance
- Tasks: Lead client success and drive growth through strategic partnerships and relationship building.
- Company: SmartPA transforms administrative support with cutting-edge technology and innovative strategies.
- Benefits: Enjoy competitive salary, yearly bonuses, flexible working options, and 33 days holiday.
- Why this job: Join a dynamic team where no two days are the same and make a real impact.
- Qualifications: 3-5 years in account management or B2B sales; strong communication and problem-solving skills required.
- Other info: Opportunities for growth and even becoming a Partner with your own home-based business.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Permanent employee,Full-time· UK and Edinburgh Head Office
Job Description
Who We Are
AtSmartPA, wedon’tjust support businesses – we transform them.
Our mission is boldand ambitious:to revolutionise administrative and PA support by combiningcutting-edgetechnology, innovative strategies, and humanexpertise.Trusted by global leaders across industries like tech, automotiveand retail(like Google and ITV),we deliver tailored solutions that enhance efficiency andaddreal value.
We’redynamic, client-focusedand creative – no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.
Ifyou’reready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!
Key Responsibilities and Skills
What You’ll Do
As a Client Account Manager, you’ll be at the helm of client success, driving SmartPA’s growth and impact. Sitting at the intersection of strategy and delivery, you’ll play a pivotal role in developing partnerships that unleash potential for our clients and our business alike.
Here’s how you’ll make a difference:
Build & Nurture Relationships
- Develop trusted relationships with key stakeholders and decision-makers across client organisations.
- Represent SmartPA as a strategic partner, always anticipating client needs and exceeding expectations.
Deliver Results That Matter
- Lead monthly service reviews, presenting compelling success stories and data that showcase measurable value to clients.
- Work closely with internal teams to ensure seamless service delivery, client satisfaction, and continued success.
Identify & Drive Growth
- Proactively identify opportunities within your client portfolio to upsell and cross-sell tailored solutions.
- Consistently exceed revenue targets while delivering meaningful outcomes for clients.
Stay Ahead of the Curve
- Provide insights and recommendations that help clients navigate industry trends and challenges.
- Ensure SmartPA’s solutions stay relevant, innovative and aligned with client goals.
Experience
About You
You’renot just a strategist –you’rea builder, a problem-solverand a connector.
Here’swhatwe’relooking for:
- A passion for redefining what great PA and administration services look like.
- A proven track record in consultative account management or B2B sales, with 3–5 years of experience in growing client accounts and securing new business.
- A self-starter mentality: you thrive in entrepreneurial environments where you can manage your own workload with confidence.
- Exceptional communication and social skills, with a knack for turning insights into impactful solutions.
- Enthusiasm, positivity, and a genuine desire to help clients succeed.
What You’ll Need
Essential:
- Demonstrable experience in account management and/or B2B sales and securing new business and growing existing accounts.
- A consultative approach to building and growing client relationships.
- Proven ability to manage the end-to-end client journey, from onboarding through to pitch and proposal delivery.
Desirable:
- People management experience
- Experience in the BPO market would be advantageous
Schedule
Monday-Friday, 9am – 5.30pm (core hours 10am – 4.30pm)
Job Type
Permanent
What\’s in it for you?
What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive Salary: Reflecting your skills and contributions.
- Yearly Bonuses: Performance-based rewards for you and your team.
- Flexibility: Whether you prefer a hybrid model or require remote work due to your location , we’re open to discuss options that work for you !
- Flexitime Initiative: Work when you’re most productive, with core hours from 10:00–16:30.
- 33 Days Holiday: Time off to recharge and be your best.
- Growth Opportunities: Learn, grow and advance your career in a rapidly expanding company.
- Wellbeing initiatives: Looking after yourself is key.
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.
We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA\’s world-class back office services.
Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals
We are looking forward to hearing from you!
Thank you for your interest in SmartPA, please fill out the following short form.
Should you have difficulties with the upload of your data, please send an email to careers@smart-pa.com .
Please add all mandatory information with a * to send your application.
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Client Account Manager employer: SmartPA
Contact Detail:
SmartPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with SmartPA's mission and values. Understanding our approach to transforming administrative support will help you align your answers during interviews and demonstrate your enthusiasm for our vision.
✨Tip Number 2
Network with current or former employees of SmartPA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial in your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your consultative approach and ability to manage client relationships. Highlighting measurable outcomes will resonate well with our focus on delivering results that matter.
✨Tip Number 4
Stay updated on industry trends relevant to SmartPA's services. Being able to discuss these trends and how they impact clients will show your proactive mindset and commitment to providing innovative solutions.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and B2B sales. Use specific examples that demonstrate your ability to grow client accounts and secure new business.
Craft a Compelling Cover Letter: In your cover letter, express your passion for redefining administrative services. Mention how your skills align with SmartPA's mission and how you can contribute to their growth and client success.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. Include metrics that showcase your success in exceeding revenue targets and delivering meaningful outcomes for clients.
Demonstrate Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders in past roles.
How to prepare for a job interview at SmartPA
✨Research SmartPA Thoroughly
Before the interview, take some time to understand SmartPA's mission, values, and the services they offer. Familiarise yourself with their client base and recent achievements. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or turned around challenging situations. Highlight your consultative approach and how it has led to client success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think of specific instances where you've identified growth opportunities or delivered results that mattered to clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion and Positivity
SmartPA values enthusiasm and a positive attitude. During the interview, convey your passion for redefining administrative services and your desire to help clients succeed. Share stories that reflect your proactive mindset and how you thrive in dynamic environments.
