Junior Application Support Engineer

Overview Full-time | Hybrid (1-2 days/week in-office) | Based in Kentish Town, North LondonWe have an exciting new opportunity to join our Application Support Team as a Junior Application Support Engineer. Based in North London, Smartodds provides in-depth research and analysis on sporting events around the world, supported by world-class, bespoke software platforms. We are proud of our collaborative and dynamic culture, grounded in our core values of Boldness, Open-mindedness, Ownership, and Togetherness. We are a small and collaborative team – our environment is open, inclusive, and focused on doing great work together.About the role: As a Junior Application Support Engineer, you will be the friendly, knowledgeable first point of contact for our clients, delivering exceptional customer service and technical support for our bespoke software applications. From answering technical queries to guiding users through software features, you will help ensure every client enjoys a smooth, positive experience. You will not just solve problems – you will also share ideas, collaborate with fellow engineers, and contribute to continuous improvements that make our products even better. Working alongside a supportive team of experienced colleagues, you will benefit from comprehensive training, hands-on learning, and ongoing mentoring to develop both your technical expertise and your client-facing skills. Whether you are a recent graduate or making an exciting career change, we are looking for curiosity, problem-solving skills, and a positive, can-do attitude. If you are eager to learn and ready to grow, this is the perfect place to start.Please note: This role requires covering shifts between 8am and 8pm, Monday to Sunday, including bank holidays.Key Responsibilities Receive full training and develop expertise in our bespoke software applicationsMonitor and maintain application health, responding to system alerts and client queriesInvestigate and resolve issues, escalating to senior engineers when necessaryLog incidents, assist with troubleshooting, and document support resolutionsLiaise with clients to understand needs, offer guidance, and provide updates while ensuring customer satisfactionCollaborate with other Support Engineers and development teams for issue resolution and process improvementPrepare easy-to-follow guides and documentation for common client queriesSkills & Experience RequiredEnthusiasm for technology and eagerness to learnExcellent verbal and written communicationConfident in troubleshooting issues, with a systematic approachAble to work well both independently and as part of a teamBasic familiarity with Windows systems (full training on our systems provided)Willingness to learn basic SQL, scripting, and monitoring toolsTransferable skills from customer service, administration, or other related fieldsPreferredA degree in Computer Science, Information Technology, or equivalent experience/certificationsAny previous exposure to technical support, customer service, or software applicationsWhat you can expect in return – Our Benefits From Day One30 days holiday (in addition to bank & public holidays)In-house chef*In-house masseuse*Team sporting events25% discount on Brentford Football Club merchandiseCycle to work schemeEmployee Assistance ProgrammeInterest-free travel season ticket loanOffsite trips*Available on selected daysAfter 3 MonthsPension – Employer Contribution starting at 5.5%, and employee starting at 2.5%Income protection – 75% of salary (subject to terms & conditions)After ProbationPrivate Medical Insurance – including coverage of any excess paymentHealth Cash Plan via MedicashLife Assurance (4 x times earnings at time of death)Enhanced Company Sick PayA discretionary annual bonusAfter 2 YearsIncrease in Employer Pension to 6% (to a minimum employee contribution of 3%)Enhanced Maternity PayEnhanced Paternity PayAfter 4 YearsIncrease in Employer\’s Pension to 7% (to a minimum employee contribution of 3.5%)

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