At a Glance
- Tasks: Lead product delivery and client engagement for innovative Web3 solutions.
- Company: Join SmartMedia Technologies, a leader in brand engagement and Web3 innovation.
- Benefits: Competitive salary, remote-friendly work, and opportunities for professional growth.
- Other info: Dynamic, collaborative environment with a focus on creativity and strategic thinking.
- Why this job: Be at the forefront of Web3 technology and drive impactful client solutions.
- Qualifications: 4-6 years in account management or product delivery, with a passion for innovation.
The predicted salary is between 72000 - 96000 £ per year.
We operate in a remote-friendly environment; however, candidates must be available to work during EMEA/EST business hours.
About Us
SmartMedia Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web3. The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers. The SmartMedia Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform. SmartMedia Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty across a digital and mobile-first audience - ultimately delivering better business outcomes.
We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients.
Passion
We have a persistent and relentless pursuit to achieve our best. This shows up in the love for the smart work that we do. We are passionate about that work delivering results for our partners, and about building lifelong relationships.
Innovation
We are always looking for a smarter way to do great things. We look for inventive and creative ideas, strategies, tactics and technologies that deliver better business outcomes.
Execution
We do great things, and we do things great! We value the ability to get things done and to follow through when we said we would. It also means understanding where we should be executing and how best to prioritize our time and tasks to ensure we have the greatest amount of impact.
Service
We put others above ourselves by making intentional decisions and actions to benefit others. This means serving a variety of stakeholders such as our clients, team members, family, community and mother earth.
About the Role
As a Senior Account Delivery Manager (Sr. ADM) at SmartMedia Technologies (SMT), you will sit at the intersection of product delivery, client engagement, and strategic execution for one of our most important enterprise accounts. This hybrid role blends program management, strategic account leadership, and product strategy, with a core emphasis on Benefits & Offers within the Retail Banking and Consumer Card Payment Services (Loyalty) ecosystem.
You’ll own the account plan and product roadmap, serving as the primary day-to-day contact for the client while orchestrating internal teams across Product, Engineering, Creative, and Data. This role demands a leader who can think strategically, execute with precision, and translate complex client needs into scalable, data-driven product outcomes that drive loyalty and engagement.
What You’ll Do
- Product & Delivery Leadership
- Lead end-to-end delivery of Statements of Work — from scoping through launch — with clear timelines, milestones, and KPIs.
- Translate client business goals into actionable product requirements that align with SMT’s capabilities.
- Develop repeatable playbooks to scale successful pilots into standardized, multi-market rollouts.
- Client & Stakeholder Engagement
- Serve as the primary client contact, mapping stakeholders across global and regional teams.
- Partner with clients to evolve their Benefits & Offers portfolio, co-creating new product enhancements and go-to-market strategies.
- Deliver structured, executive-ready communications — including weekly updates, risk registers, and post-launch insights.
- Strategy & Growth
- Own and maintain the account plan and product roadmap to ensure short-term success and long-term strategic growth.
- Define KPIs, measure performance, and deliver insights that demonstrate ROI and inform future product direction.
- Support commercial leads with scoping, pricing frameworks, change controls, and budget tracking.
- Cross-Functional Collaboration
- Coordinate internal teams across Product, Engineering, Creative, Data, and Leadership to ensure flawless execution.
- Drive alignment across stakeholders by clarifying requirements, removing blockers, and maintaining consistent delivery against client expectations.
Other duties or projects as assigned
Knowledge, Skills and Abilities that demonstrate innovation, passion, service, and execution:
- Strategic Thinking – Ability to connect delivery to both client and product objectives, identifying opportunities for innovation and growth.
- Product Mindset – Expertise in translating business needs into clear product requirements with measurable outcomes.
- Collaboration & Influence – Proven ability to build trust and drive alignment across cross-functional teams.
- Project Delivery – Track record of managing complex, multi-market programs on time and within scope.
- Communication – Skilled in engaging senior stakeholders and delivering structured, executive-level presentations.
- Data-Driven Decision Making – Adept at defining KPIs and leveraging analytics to demonstrate ROI.
- Problem Solving & Adaptability – Resourceful and resilient in fast-paced, evolving environments.
- Client-Centric Approach – Solutions-oriented mindset with a focus on long-term value creation.
- Innovation & Curiosity – Enthusiastic about emerging technologies (Web3, loyalty, MarTech, AdTech) and their real-world applications.
Education, Experience, and Training:
- Bachelor’s degree in Business, Marketing, Product Management, or related field (or equivalent experience).
- 4–6+ years of progressive experience in account management, product delivery, or client services, ideally in technology-driven environments.
- Experience in Web3, AdTech, MarTech, FinTech, or loyalty programs preferred.
- Proven ability to lead the full lifecycle of client Statements of Work.
- Strong project management, analytical, and problem-solving skills.
- Skilled collaborator across Product, Engineering, Creative, Data, and Commercial teams.
- Proficient in Microsoft 365, Google Workspace, Asana, Slack, and virtual meeting tools.
- Excellent verbal, written, and presentation skills.
- Adaptable and curious, thriving in dynamic and high-growth settings.
Compensation
There is a different pay range applicable to specific work locations and regions. The base salary for this role falls in the range of €90,000 to €120,000 EUR per year and is dependent on numerous varying factors, including but not limited to skills, work experience, job-related knowledge, and location. This range does not include other compensation benefits that may be offered as part of the total compensation package.
How to Apply
We recognize that not every candidate meets 100% of the qualifications outlined above. Please be sure to tell us why you’re excited about this role in your application. We care as much about work ethic, creativity, curiosity, determination, and values alignment.
If this sounds like the sort of environment for you then we’d love to hear from you! Submit your resume and cover letter to jobs@smartmediatech.io.
Recruiters & Agencies, DO NOT contact us with unsolicited services or offers.
Sr. Account Delivery Manager in Slough employer: SmartMedia Technologies
SmartMedia Technologies is an exceptional employer that fosters a remote-friendly work culture, allowing for flexibility while ensuring alignment with EMEA/EST business hours. We prioritise innovation and passion, offering employees opportunities for growth through strategic projects in the rapidly evolving Web3 space. With a commitment to collaboration and client-centric service, our team thrives in a dynamic environment that values creativity and results, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Account Delivery Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about SmartMedia Technologies' focus on innovation and client engagement will help you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Sr. Account Delivery Manager. Highlight your experience in managing complex projects and driving client success.
✨Tip Number 4
Don’t forget to apply through our website! It shows you're genuinely interested in joining SmartMedia Technologies and makes it easier for us to find your application.
We think you need these skills to ace Sr. Account Delivery Manager in Slough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see why you're excited about the role and how your passion aligns with our values at SmartMedia Technologies.
Tailor Your Application:Make sure to customise your resume and cover letter for this specific role. Highlight your relevant experience in account management and product delivery, especially in tech-driven environments like Web3 or FinTech.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Senior Account Delivery Manager position.
Apply Through Our Website:We encourage you to submit your application directly through our website. It helps us keep track of all applications and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at SmartMedia Technologies
✨Know Your Stuff
Before the interview, dive deep into SmartMedia Technologies and its Web3 engagement platform. Understand their products, services, and recent developments. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Strategic Thinking
As a Senior Account Delivery Manager, you'll need to demonstrate your ability to connect delivery with client objectives. Prepare examples from your past experiences where you've successfully translated complex client needs into actionable product outcomes. This will highlight your strategic mindset.
✨Communicate Clearly
Practice delivering structured, executive-level communications. You might be asked to present your ideas or past projects, so ensure you can articulate your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to frame your responses.
✨Emphasise Collaboration Skills
This role requires working across various teams. Be ready to discuss how you've built trust and driven alignment in cross-functional settings. Share specific instances where your collaboration led to successful project outcomes, showcasing your ability to work well with others.
