Strategic Customer Success Manager - Digital Advertising in London

Strategic Customer Success Manager - Digital Advertising in London

London Full-Time 46125 - 56375 £ / year (est.) No working from home possible
Smartlyio

At a Glance

  • Tasks: Manage high-potential advertisers and optimise campaigns across major platforms.
  • Company: Join Smartly, a leader in digital advertising with a vibrant team culture.
  • Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
  • Other info: Dynamic role with a focus on collaboration and innovation.
  • Why this job: Make an impact by driving success for top brands on platforms like TikTok and Snapchat.
  • Qualifications: 3+ years in paid digital advertising and strong communication skills required.

The predicted salary is between 46125 - 56375 £ per year.

Smartly is seeking a Customer Success Manager in London to own a portfolio of high-potential advertisers.

You will provide consultative guidance, drive product trials, and oversee customer engagement across major platforms.

You’ll partner with Meta, Pinterest, Snapchat, and Tik Tok to optimize campaigns and scale growth.

You should bring 3+ years in paid digital advertising and a track record in customer-facing roles, with strong English communication and a proactive, collaborative approach.

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Strategic Customer Success Manager - Digital Advertising in London employer: Smartlyio

Smartly.io is an exceptional employer located in Greater London, offering a dynamic and inclusive work culture that fosters collaboration and innovation. Employees benefit from competitive rewards, flexible hybrid working arrangements, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the advertising technology space.

Smartlyio

Contact Details:

Smartlyio Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Strategic Customer Success Manager - Digital Advertising in London

Show Your Creative Side

In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Smartlyio and show them what you can bring to the table.

Engage in Marketing Communities

Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Smartlyio are looking for.

Leverage Social Media

Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Smartlyio on these platforms can catch the eye of recruiters and show you're genuinely interested in them.

Attend Industry Events

Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Smartlyio. Bring your business cards and be prepared to chat about how you can contribute!

We think you need these skills to ace Strategic Customer Success Manager - Digital Advertising in London

Customer Success Management
Digital Advertising
Consultative Guidance
Campaign Optimisation
Product Trials
Customer Engagement
Partnership Management

Some tips for your application 🫡

Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Smartlyio. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.

Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.

Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!

Demonstrate Your Understanding of Smartlyio:Show us that you’ve done your homework! In your application, briefly mention what you admire about Smartlyio’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!

How to prepare for a job interview at Smartlyio

Showcase Your Creative Campaigns

Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Smartlyio will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.

Know Your Digital Tools Inside Out

If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.

Be Ready for Scenario-Based Questions

At Smartlyio, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.

Demonstrate Your Passion for Marketing

As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.