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- Tasks: Lead onboarding for new customers, ensuring a smooth transition to the Smartly platform.
- Company: Join Smartly.io, a dynamic tech company focused on customer success.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on personal development and success.
- Why this job: Make a real impact by helping customers achieve their goals with innovative solutions.
- Qualifications: 4+ years in digital experience, strong communication skills, and project management expertise.
The predicted salary is between 60000 - 75000 £ per year.
Smartly.io is seeking an experienced and driven Senior Customer Onboarding Manager to join our dynamic Onboarding team. As a Senior Customer Onboarding Manager, you will play a key role in leading the onboarding experience for our newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform. You will work closely with Sales and Customer Success teams to design and deliver tailored onboarding plans, helping our key customers realize value quickly and set the foundation for long-term success.
Responsibilities
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Manage effective communications (in person, on calls & emails) with customers during the onboarding phase, demonstrating a deep understanding of our clients’ business and goals; proficient and confident communication skills with all levels of customer profiles.
- Curate a clear and effective onboarding plan, ensuring clients see value in our partnership within the crucial first few weeks of onboarding.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take full ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Core Tasks
- Coordinate internal teams to ensure client has optimal onboarding experience with Smartly: make sure that key tasks are undertaken in a timely way, including:
- Identify quick wins and opportunities ensuring customers can maximize their platform usage and achieve their goals.
- Set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Showcase how to utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Deliver comprehensive training on all aspects of the platform, demonstrating that you understand the client-specific needs and solutions that will enable them to see value in our technology as well as considering us a strategic partner for their marketing needs.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
- Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 4+ years digital experience, ideally with exposure to both paid social (Meta) and programmatic media buying.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Senior Customer Onboarding Manager employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Customer Onboarding Manager. Highlight your experience in digital advertising and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Customer Onboarding Manager
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in digital advertising and customer onboarding. We want to see how you can bring your knowledge of platforms like Meta and programmatic media buying to the table, so don’t hold back!
Tailor Your Application: Just like we tailor onboarding plans for our customers, tailor your application to us! Use the job description as a guide to showcase how your skills and experiences align with what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your points are easy to follow and demonstrate your understanding of our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you have a solid understanding of Smartly.io's products and services. Familiarise yourself with the platform's capabilities and think about how they can solve potential customer needs. This will help you demonstrate your expertise during the interview.
✨Tailor Your Approach
Prepare to discuss how you would create tailored onboarding plans for different customer profiles. Think about specific examples from your past experience where you successfully adapted your approach to meet unique client challenges.
✨Showcase Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to share examples of how you've managed communications with clients in previous roles, especially during onboarding phases.
✨Highlight Problem-Solving Abilities
Be prepared to discuss how you've navigated complex situations in the past. Think of specific instances where you identified quick wins for customers or streamlined processes, as this will show your proactive mindset and ability to drive results.