At a Glance
- Tasks: Support global advertisers in maximising value from Smartly's AI-powered advertising platform.
- Company: Join a diverse team at Smartly, a leader in advertising technology.
- Benefits: Enjoy competitive pay, equity options, and a focus on wellbeing.
- Other info: Flexible hybrid workplace with opportunities for career growth.
- Why this job: Make a global impact while helping brands achieve measurable success.
- Qualifications: Experience in technical account management or customer-facing technical roles.
The predicted salary is between 70000 - 90000 £ per year.
As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle. You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.
What You Will Do
- Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives.
- Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria.
- Design and present tailored solution recommendations that align Smartly's capabilities with customer needs.
- Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences.
- Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions.
- Partner with Customer Success Managers to deliver structured onboarding programs for new customers.
- Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value.
- Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development.
What We Are Looking For
- Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role.
- Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle.
- Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions.
- Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups.
- Experience delivering onboarding, enablement, or training programs that drive customer adoption and success.
- Strong problem-solving skills and a consultative, customer-focused approach.
- Ability to balance technical depth with commercial awareness and customer outcomes.
- Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies.
- Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams.
- Experience working with enterprise customers, agencies, or large global accounts is a plus.
What We Offer You
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritise your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Apply Now and Build Your Future with Smartly!
Technical Account Manager (Global Strategic Accounts) in London employer: Smartly
Smartly is an exceptional employer that fosters a vibrant and inclusive global culture, where over 750 employees from more than 60 nationalities collaborate to drive innovation in AI-powered advertising. With a strong focus on employee wellbeing, comprehensive rewards, and career development opportunities, Smartly empowers its team members to thrive both personally and professionally. The flexible hybrid workplace model allows for a balanced work-life integration, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Global Strategic Accounts) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smartly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smartly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager (Global Strategic Accounts) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smartly:Your cover letter is your chance to shine! Tell us why you want to work at Smartly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smartly!
How to prepare for a job interview at Smartly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
