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- Tasks: Manage global enterprise customers and drive their success in digital marketing.
- Company: Join Smartly, a leading AI-powered advertising technology company.
- Benefits: Enjoy competitive pay, equity options, and a focus on wellbeing.
- Why this job: Make a global impact while advancing your career in a diverse team.
- Qualifications: 6+ years in digital marketing with strong customer management skills.
- Other info: Flexible hybrid work model and opportunities for travel and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you will take ownership of our global customers from the first week, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly.
What you’ll do:
- Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360).
- Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side.
- Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention.
- Translate customer goals into clear success plans, platform strategies, and measurable outcomes.
- Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities.
- Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction.
- Bring industry insights, platform best practices, and Smartly expertise to every customer interaction.
- Contribute to internal initiatives that improve customer engagement, scale team operations, or strengthen cross-functional workflows.
- Mentor peers and share best practices to support the growth of Smartly’s global Customer Success team.
- Maintain deep, up-to-date knowledge of Smartly’s products and the broader digital marketing ecosystem.
We’re looking for someone who:
- Has 6+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech.
- Has successfully managed enterprise-level customers and driven measurable business impact.
- Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms.
- Is comfortable addressing technical challenges and collaborating closely with technical teams when needed.
- Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth.
- Communicates clearly and confidently across all levels, including senior and executive stakeholders.
- Is a proactive problem-solver with a growth mindset and positive, collaborative attitude.
- Is able to work in a hybrid model from our London office (3 days per week).
- Is willing to travel for customer meetings, conferences, and industry events as required.
- Is fluent in English; additional languages are a plus.
What we offer you:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
About Smartly: Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Senior Customer Success Manager, Global Strategic Accounts in London employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Global Strategic Accounts in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartly on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Smartly’s products and the digital marketing landscape. Being able to discuss how you can drive customer success will show you’re the right fit.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past where you tackled challenges head-on. This is key for a role that requires a proactive mindset and collaboration with technical teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Senior Customer Success Manager, Global Strategic Accounts in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with global clients and digital marketing platforms like Meta and Google, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven measurable business impact in previous roles. We love seeing numbers and results that demonstrate your success with enterprise-level customers.
Be Authentic: Let your personality shine through in your application. We value a positive, collaborative attitude, so don’t hesitate to express your passion for customer success and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the Smartly family!
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you have a solid understanding of Smartly's products and the digital marketing ecosystem. Brush up on platforms like Meta, TikTok, YouTube, and Google. Being able to discuss these in detail will show that you're not just interested but also knowledgeable.
✨Build Relationships
Since this role involves managing enterprise-level customers, think about how you can demonstrate your ability to build trust-based relationships. Prepare examples from your past experiences where you've successfully engaged with both operational and executive stakeholders.
✨Show Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This is crucial for a Senior Customer Success Manager, as you'll need to address technical challenges and collaborate with various teams.
✨Prepare for Strategic Conversations
Think about how you would lead strategic discussions, such as QBRs or roadmap talks. Have a few ideas in mind about how you could translate customer goals into actionable strategies that drive adoption and retention. This will highlight your proactive approach and strategic mindset.