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- Tasks: Drive customer success in social advertising and manage your own accounts from day one.
- Company: Join Smartly, a leader in the fast-paced online marketing industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with strong relationships across major platforms like Meta and TikTok.
- Why this job: Be at the forefront of social advertising and make a real impact on customer success.
- Qualifications: 3+ years in digital advertising and a passion for helping customers thrive.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this London-based role, you will be part of the EMEA South & Central Customer Success team.
Responsibilities
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
- Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems.
- Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok.
- Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop.
Qualifications
- Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
- Have experience in a customer success or similar customer-facing function.
- Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals.
- Are comfortable in addressing technical challenges and collaborate with technical teams when needed.
- Have a results-driven mentality, with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into actionable insights.
- Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences.
- Are able to work in a hybrid capacity from our London office 3 days a week (more if you like).
- Are able and willing to travel for meetings, conferences and industry events.
- Previous knowledge of Smartly or similar players is a plus.
Customer Success Manager (team EMEA UK) in London employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (team EMEA UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, share your knowledge about paid digital advertising and how you've helped customers succeed in the past. This will demonstrate your value and passion for the role.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can help them grow and succeed in the social advertising space.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in online marketing and the tools used in the industry. This not only boosts your confidence but also makes you a more attractive candidate. Plus, we encourage you to apply through our website for the best opportunities!
We think you need these skills to ace Customer Success Manager (team EMEA UK) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the social advertising industry! In your application, share why you're excited about this field and how you can contribute to our customers' success. A genuine passion can really make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in paid digital advertising and customer success. We want to know how your background aligns with the role, so be specific about your achievements and how they relate to managing customer accounts.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences. Remember, we appreciate strong communication skills, so show us you can convey complex ideas simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you brush up on your knowledge of paid digital advertising, especially platforms like Meta, Pinterest, Snapchat, and TikTok. Familiarise yourself with Smartly.io's tools and how they can benefit customers. This will show that you're not just interested in the role but also invested in understanding the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their strategies. Highlight your proactive approach and how you’ve helped clients achieve their goals. This will demonstrate your ability to take ownership and drive results.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your strong communication skills to engage them in conversation. Ask insightful questions about their challenges and how they see the role contributing to customer success. This shows you're not just a fit for the job, but also a great team player.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in social advertising and be prepared to discuss how these could impact customer strategies. Showing that you’re knowledgeable about the fast-paced nature of the industry will set you apart as a candidate who’s ready to hit the ground running.