Customer Success Manager (French Speaking) in London

As a Customer Success Manager at Smartly, you will take ownership of our global customers from the first week on, give consultative advice, scope and drive long‑term success, and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms, and Smartly.

This role requires professional fluency in French (written and spoken) as you will support French‑speaking customers.

As a Customer Success Manager at Smartly you will:

• Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube, and Meta.
• Build trust‑based relationships with day‑to‑day and senior client and partner stakeholders.
• Guide Smartly adoption to improve client stickiness, efficiency, and performance.
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans.
• Drive operational success by establishing clear operating rhythms (kickoffs, weekly check‑ins, QBRs), roles/responsibilities, and escalation paths.
• Improve customer day‑to‑day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively.
• Partner cross‑functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product.
• Act as a consultative partner, bringing industry insights, platform best practices, and Smartly recommendations to customer conversations.
• Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track.
• Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery.
• Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement.
• Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems.
• Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed).

We are looking for you if:

• Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer‑facing role.
• Have experience managing a portfolio of accounts and driving measurable customer outcomes.
• Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.).
• Are comfortable addressing technical challenges and partnering with technical teams when needed.
• Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
• Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms).
• Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders.
• Are a proactive problem‑solver with a growth mindset and positive attitude.
• Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like).
• Fluent in French (written and spoken).
• Are able and willing to travel for meetings, conferences, and industry events.

Smartly is committed to being the best place to work for growth‑minded individuals to thrive - explore more in our Culture Handbook!