At a Glance
- Tasks: Manage global customer relationships and drive their success with innovative digital marketing strategies.
- Company: Join Smartly, a leading AI-powered advertising technology company transforming ad experiences.
- Benefits: Enjoy five weeks paid time off, generous healthcare, and wellness benefits.
- Other info: Work in a diverse team and thrive in a culture that values growth and inclusion.
- Why this job: Be at the forefront of digital marketing and make a real impact on global brands.
- Qualifications: 3-5 years in digital marketing with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager at Smartly, you will take ownership of our global customers from the first week on, give consultative advice, scope and drive long‐term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly's global clients, functioning as a crucial link between them, the digital platforms and Smartly.
As a Customer Success Manager at Smartly you will:
- Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta.
- Build trust‐based relationships with day‐to‐day and senior client and partner stakeholders.
- Guide Smartly adoption to improve client stickiness, efficiency, and performance.
- Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans.
- Drive operational success by establishing clear operating rhythms (kickoffs, weekly check‐ins, QBRs), roles/responsibilities, and escalation paths.
- Improve customer day‐to‐day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively.
- Partner cross‐functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product.
- Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations.
- Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track.
- Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery.
- Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement.
- Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems.
- Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed).
We are looking for you if you:
- Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer‐facing role.
- Have experience managing a portfolio of accounts and driving measurable customer outcomes.
- Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.).
- Are comfortable addressing technical challenges and partnering with technical teams when needed.
- Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
- Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms).
- Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders.
- Are a proactive problem‐solver with a growth mindset and positive attitude.
- Are able to work in a hybrid capacity from our London office 3 days a week (more if you like).
- Are able and willing to travel for meetings, conferences and industry events.
What We Offer You:
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days.
- Generous healthcare packages & mental health benefits.
- 401K plus matching & equity grants for all new Smartlies.
- Wellness benefit & learning reimbursement opportunities.
- Volunteer time off days & company donation matching opportunities.
- And so much more...
Smartly is committed to being the best place to work for growth‐minded individuals to thrive - explore more in our Culture Handbook!
About Smartly: Smartly is the AI‐powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end‐to‐end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Customer Success Manager in London employer: Smartly
At Smartly, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our team members enjoy comprehensive benefits, ample opportunities for professional growth, and the chance to work in a dynamic environment at the forefront of digital advertising technology. Join us in our vibrant location where your contributions will directly impact customer success and drive meaningful results.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartly on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Smartly's products and recent news. Show them you’re not just another candidate but someone who’s genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Use specific examples that highlight your skills in managing client relationships and driving success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are still excited about the opportunity.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've built trust-based relationships and driven measurable outcomes in your previous roles.
Tailor Your Experience to the Role:Make sure to highlight your digital marketing experience, especially with platforms like DV360, TikTok, and YouTube. We want to see how your background aligns with the responsibilities of a Customer Success Manager at Smartly.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining Smartly!
How to prepare for a job interview at Smartly
✨Know Your Digital Marketing Stuff
Make sure you brush up on your knowledge of digital marketing, especially around platforms like DV360, TikTok, YouTube, and Meta. Be ready to discuss how you've used these tools in the past and how they can drive customer success.
✨Showcase Your Consultative Skills
Prepare examples of how you've acted as a consultative partner in previous roles. Think about times when you translated complex customer goals into actionable plans and how that led to measurable outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled technical challenges or improved operational processes for customers. Highlight your proactive approach and how it benefited your clients.
✨Build Trust and Relationships
Think about how you can convey your ability to build trust-based relationships with clients. Prepare to discuss your communication style and how you tailor your messaging to different stakeholders, especially senior ones.
