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- Tasks: Guide new customers through a seamless onboarding process and tailor solutions to their needs.
- Company: Join Smartly.io, a leading AI-powered advertising technology company.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values diversity and inclusion.
- Why this job: Make a real impact by helping clients succeed on the Smartly platform.
- Qualifications: 3-5 years in digital advertising and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
Responsibilities:
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Key Tasks:
- Training clients on all key aspects of Smartly’s platform.
- Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
- Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
- Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3 - 5 years digital experience ideally with exposure to both paid social (Meta) and programmatic media buying.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
Customer Onboarding Manager in London employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager in London
✨Tip Number 1
Get to know Smartly.io inside out! Familiarise yourself with our products and services so you can confidently discuss how they can solve customer challenges. This will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Smartly.io is present. Building relationships can give you insider knowledge and potentially a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific onboarding scenarios or customer challenges. Practising your responses will help you articulate your problem-solving skills and show you're ready to take ownership of the onboarding process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Smartly.io team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Onboarding Manager in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about helping customers onboard and succeed with our platform.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. We love seeing how your skills align with the responsibilities of the Customer Onboarding Manager role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you have a solid understanding of Smartly.io's products and services. Familiarise yourself with the platform's capabilities and think about how they can solve potential customer needs. This will help you demonstrate your expertise during the interview.
✨Tailor Your Approach
Prepare to discuss how you would customise onboarding plans for different customers. Think about specific challenges they might face and how you can address them using Smartly's tools. Showing that you can adapt your strategies will impress the interviewers.
✨Showcase Your Communication Skills
Since you'll be training clients and collaborating with various teams, practice articulating complex ideas clearly and concisely. Consider preparing a mock presentation using Google Slides to demonstrate your ability to create visually appealing and effective communication materials.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of examples from your past experience where you've navigated complex situations or resolved issues for clients. Highlight your proactive approach and how you prioritise tasks in a fast-paced environment.