Head of Customer Marketing
Head of Customer Marketing

Head of Customer Marketing

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead global customer marketing initiatives and engage with customers through creative programs.
  • Company: Join Smartly, a leading AI-powered advertising tech company transforming ad experiences globally.
  • Benefits: Enjoy a hybrid work model, generous healthcare, equity options, and a focus on wellbeing.
  • Why this job: Make a global impact while working in an inclusive culture with diverse teams.
  • Qualifications: 7+ years in B2B marketing, with strong storytelling skills and experience in customer-centric roles.
  • Other info: Work from the London office 3 days a week, with flexibility for travel.

The predicted salary is between 43200 - 72000 £ per year.

We’re looking for a strategic and hands-on Head of Customer Marketing to join our Product Marketing organization and lead global customer and agency activations. In this high-impact role, you will be responsible for designing and executing programs that deepen engagement with our existing customers, accelerate adoption, and turn them into advocates through scalable initiatives like case studies, community programs, events, and co-marketing efforts with partners and agencies. You’ll collaborate cross-functionally with Product Marketing, Customer Success, Sales, and Partnerships, building a customer marketing function that supports revenue growth, retention, and brand amplification across our most important markets.

As a Head of Customer Marketing at Smartly, you will…

  • Build and scale our Customer Marketing function within the Product Marketing team, aligning closely with GTM priorities and regional needs.
  • Develop strategies to drive customer and agency engagement, including lifecycle campaigns, communications, and enablement programs.
  • Lead customer advocacy efforts: source and produce case studies, testimonials, reference programs, and speaker engagements in partnership with CS and Sales.
  • Partner with Product Marketing to create targeted narratives and content that showcase customer success stories and product value.
  • Drive product adoption through newsletters, webinars, training programs, and more.
  • Scale agency adoption and co-marketing by launching strategic programs with partners, supporting certification and enablement, and equipping them to champion our solutions.
  • Design and manage feedback loops (e.g., surveys, advisory boards, interviews) to capture customer insights and improve marketing efforts.
  • Define KPIs and report regularly on program impact—including activation, engagement, and expansion outcomes.

We’re definitely looking for you if you have…

  • 7+ years of experience in B2B marketing, with 3+ years in customer marketing or customer-centric roles (ideally in SaaS, adtech, or martech).
  • Track record of building and scaling customer marketing programs from the ground up.
  • Strong experience in partner or agency marketing is a plus.
  • Deep understanding of the customer lifecycle, with a proven ability to drive adoption, engagement, and retention of high-value customers.
  • Outstanding storytelling and content development skills, with a bias toward action and creativity, and clarity.
  • Experience working cross-functionally with Sales, CS, Product, and PMM to align on goals and execute flawlessly.
  • Confident, collaborative, and comfortable presenting to internal and external senior stakeholders.
  • Based in or able to work from the London Smartly office for 3 days a week (hybrid structure), with flexibility for travel to key customer markets and events.

What We Offer You:

  • Inclusive Culture: Join a team of over 750 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
  • Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
  • Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
  • Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
  • Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

Apply Now and Shape Your Future with Smartly!

Head of Customer Marketing employer: Smartly

At Smartly, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive culture that celebrates diversity across our London office. With a strong focus on employee wellbeing, we provide generous healthcare packages, flexible work arrangements, and ample opportunities for career development, ensuring that our team members can thrive both personally and professionally. Join us to make a global impact while enjoying a hybrid work model that balances collaboration in the office with the flexibility of remote work.
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Contact Detail:

Smartly Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Customer Marketing

✨Tip Number 1

Network with professionals in the B2B marketing space, especially those with experience in customer marketing or SaaS. Attend industry events and webinars to connect with potential colleagues and learn about the latest trends.

✨Tip Number 2

Familiarise yourself with Smartly's products and services. Understanding our advertising technology and how it impacts customer engagement will help you articulate your vision for the Customer Marketing function during interviews.

✨Tip Number 3

Prepare to discuss specific examples of successful customer marketing initiatives you've led in the past. Highlight your ability to drive adoption and retention, as well as your experience in collaborating cross-functionally.

✨Tip Number 4

Stay updated on the latest marketing strategies and tools that enhance customer engagement. Being knowledgeable about current trends will demonstrate your commitment to innovation and your readiness to lead at Smartly.

We think you need these skills to ace Head of Customer Marketing

Strategic Thinking
Customer Engagement Strategies
Content Development
Cross-Functional Collaboration
Project Management
Data Analysis and Reporting
Storytelling Skills
Agency Marketing Experience
Customer Lifecycle Understanding
Event Planning and Management
Communication Skills
Feedback Loop Design
Performance Metrics Definition
Creativity and Innovation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in B2B marketing and customer-centric roles. Emphasise any specific achievements in customer marketing, particularly in SaaS, adtech, or martech environments.

Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the customer lifecycle and how you've successfully driven engagement and retention in previous roles. Use storytelling to showcase your creativity and impact.

Highlight Cross-Functional Collaboration: Provide examples of how you've worked with Sales, Customer Success, and Product teams to achieve common goals. This will show your ability to collaborate effectively in a cross-functional environment.

Showcase Your Strategic Thinking: Discuss your experience in developing and executing marketing strategies that align with business objectives. Highlight any specific programs you've built from the ground up that have led to measurable results.

How to prepare for a job interview at Smartly

✨Showcase Your Strategic Thinking

As a Head of Customer Marketing, you'll need to demonstrate your ability to develop and execute strategic marketing initiatives. Prepare examples of past campaigns you've led, focusing on how they drove customer engagement and retention.

✨Highlight Cross-Functional Collaboration

This role requires working closely with various teams like Sales, Product, and Customer Success. Be ready to discuss how you've successfully collaborated across departments in previous roles to achieve common goals.

✨Prepare for Storytelling

Outstanding storytelling skills are crucial for this position. Think about how you can articulate customer success stories and the impact of your marketing efforts. Practice telling these stories in a compelling way that highlights your creativity and clarity.

✨Understand the Customer Lifecycle

A deep understanding of the customer lifecycle is essential. Be prepared to discuss how you've driven product adoption and engagement in the past, and how you plan to apply that knowledge in this new role.

Head of Customer Marketing
Smartly
S
  • Head of Customer Marketing

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-05-26

  • S

    Smartly

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