At a Glance
- Tasks: Drive customer success in social advertising and manage your own accounts from day one.
- Company: Join Smartly, a leader in the fast-paced online marketing industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to collaborate with major platforms like Meta and TikTok.
- Why this job: Be at the forefront of social advertising and make a real impact on customer success.
- Qualifications: 3+ years in digital advertising and a passion for helping customers thrive.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this London-based role, you will be part of the EMEA South & Central Customer Success team.
Responsibilities
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
- Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems.
- Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok.
- Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop.
Qualifications
- Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
- Have experience in a customer success or similar customer-facing function.
- Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals.
- Are comfortable in addressing technical challenges and collaborate with technical teams when needed.
- Have a results-driven mentality, with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into actionable insights.
- Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences.
- Are able to work in a hybrid capacity from our London office 3 days a week (more if you like).
- Are able and willing to travel for meetings, conferences and industry events.
- Previous knowledge of Smartly or similar players is a plus.
Customer Success Manager (team EMEA UK) employer: Smartly
At Smartly, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive in the fast-paced world of social advertising. As a Customer Success Manager based in London, you will enjoy unparalleled growth opportunities, working closely with industry leaders like Meta and TikTok while driving meaningful impact for our clients. With a strong emphasis on collaboration and innovation, we offer a supportive environment where your contributions are valued and your professional development is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (team EMEA UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on online marketing strategies. This will not only demonstrate your knowledge but also show that you're genuinely passionate about helping customers succeed.
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, drop a quick thank-you email or message. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a direct line to us, making it easier for you to stand out in the application process.
We think you need these skills to ace Customer Success Manager (team EMEA UK)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the social advertising industry! In your application, share why you're excited about this field and how you can contribute to our mission at StudySmarter.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or digital advertising. We want to know how your background aligns with the role, so don’t hold back on those specific achievements!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, making it easy for us to see how you can help our customers succeed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Smartly
✨Know Your Stuff
Make sure you brush up on your knowledge of paid digital advertising, especially platforms like Meta, Pinterest, Snapchat, and TikTok. Familiarise yourself with Smartly.io's tools and how they can benefit customers. This will show that you're not just interested in the role but also invested in understanding the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their strategies. Highlight your proactive approach and how you’ve helped clients achieve their goals. This will demonstrate your ability to take ownership and drive results.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your communication skills to engage them in conversation, and don’t hesitate to ask questions about their experiences at the company. This shows that you’re genuinely interested in the team and the culture.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in social advertising and be prepared to discuss how they might impact customer success. This will not only showcase your passion for the industry but also your ability to think strategically about how to help customers thrive in a fast-paced environment.
