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- Tasks: Manage global customer relationships and drive their success with innovative digital marketing strategies.
- Company: Join Smartly, a leading AI-powered advertising technology company transforming ad experiences.
- Benefits: Enjoy five weeks paid time off, generous healthcare, and wellness benefits.
- Why this job: Be at the forefront of digital marketing and make a real impact on global brands.
- Qualifications: 3-5+ years in digital marketing with strong communication and problem-solving skills.
- Other info: Work in a diverse team and thrive in a culture that values growth and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager at Smartly, you will take ownership of our global customers from the first week on, give consultative advice, scope and drive long‑term success, and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms, and Smartly.
You will manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube, and Meta. Your responsibilities include:
- Building trust‑based relationships with day‑to‑day and senior client and partner stakeholders.
- Guiding Smartly adoption to improve client stickiness, efficiency, and performance.
- Driving strategic alignment by translating customer goals into platform outcomes and tailored success plans.
- Driving operational success by establishing clear operating rhythms (kickoffs, weekly check‑ins, QBRs), roles/responsibilities, and escalation paths.
- Improving customer day‑to‑day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively.
- Partnering cross‑functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product.
- Acting as a consultative partner, bringing industry insights, platform best practices, and Smartly recommendations to customer conversations.
- Partnering with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track.
- Monitoring account health signals (adoption, support trends, product usage) and proactively addressing risks to ensure consistent delivery.
- Contributing to team initiatives that improve customer workflows, internal processes, or customer engagement.
- Maintaining and developing strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems.
- Supporting commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed).
We are looking for you if you:
- Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer‑facing role.
- Have experience managing a portfolio of accounts and driving measurable customer outcomes.
- Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.).
- Are comfortable addressing technical challenges and partnering with technical teams when needed.
- Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
- Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms).
- Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders.
- Are a proactive problem‑solver with a growth mindset and positive attitude.
- Are able to work in a hybrid capacity from our London office 3 days a week (more if you like).
- Are able and willing to travel for meetings, conferences, and industry events.
What We Offer You:
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days.
- Generous healthcare packages & mental health benefits.
- 401K plus matching & equity grants for all new Smartlies.
- Wellness benefit & learning reimbursement opportunities.
- Volunteer time off days & company donation matching opportunities.
- And so much more…
Smartly is committed to being the best place to work for growth‑minded individuals to thrive - explore more in our Culture Handbook!
About Smartly: Smartly is the AI‑powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end‑to‑end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Customer Success Manager employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartly on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by diving deep into Smartly's products and services. Understand how they integrate with platforms like DV360, TikTok, and YouTube. Being able to discuss specific use cases will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past roles where you tackled challenges or improved processes. Be ready to share these stories during interviews to demonstrate your proactive mindset and ability to drive customer success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and highlighting a key point from your conversation can keep you top of mind. Plus, it shows your professionalism and attention to detail.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! Share specific examples of how you've helped clients achieve their goals and how you can bring that same energy to Smartly.
Tailor Your Experience: Make sure to highlight your relevant experience in digital marketing and account management. Use the job description as a guide to align your skills with what we're looking for, especially around platforms like DV360, TikTok, and YouTube.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Smartly team!
How to prepare for a job interview at Smartly
✨Know Your Digital Marketing Stuff
Make sure you brush up on your knowledge of digital marketing, especially around platforms like DV360, TikTok, YouTube, and Meta. Be ready to discuss how you've used these tools in past roles and how they can drive customer success.
✨Build Trust with Examples
Prepare specific examples of how you've built trust-based relationships with clients in the past. Think about times when you’ve successfully managed a portfolio of accounts and driven measurable outcomes—these stories will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your proactive problem-solving abilities. Think of scenarios where you’ve tackled technical challenges or improved operational processes for customers. Highlight your growth mindset and positive attitude throughout.
✨Communicate Clearly and Confidently
Practice explaining complex ideas in simple terms. You’ll need to tailor your messaging for different stakeholders, so think about how you can present your experiences clearly and confidently, especially to senior-level clients.