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- Tasks: Manage customer accounts and drive product adoption in digital advertising.
- Company: Smartly is an AI-powered advertising tech company transforming ad experiences globally.
- Benefits: Enjoy flexible hybrid work, healthcare packages, and performance-based rewards.
- Why this job: Join a diverse team making a global impact in the fast-paced digital marketing industry.
- Qualifications: 4+ years in Customer Success; strong understanding of digital advertising platforms required.
- Other info: Work in London or Amsterdam office 3 days a week; travel for events may be needed.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Smartly
Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
As a Customer Success Manager at Smartly, you\’ll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. As a CSM, you’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
At Smartly, we connect creative and media workflows by using intelligent automation to make it easy and fast to produce and optimize ad creative, automate campaign management and provide best in class integrated reporting and intelligence across all digital channels.
As a Customer Success Manager at Smartly, you will…
- Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
- Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives.
- Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you\’re constantly able to solve customers\’ problems.
- Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
- Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.
We\’re definitely looking for you, if you…
- Possess 4+ years of relevant experience in a Customer Success or similar customer-facing function.
- Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
- Have a results-driven mentality, with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into insights.
- Have strong spoken and written communication skills in English.
- Have the ability to work in the London or Amsterdam Smartly office for 3 days a week.
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required.
What We Offer You…
At Smartly, we offer a place where you can advance your career. Here, you\’ll find:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers\’ success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Apply Now and Build Your Future with Smartly!
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Advertising Services
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Agency Customer Success Manager employer: Smartly
Contact Detail:
Smartly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Customer Success Manager
✨Tip Number 1
Familiarise yourself with Smartly's products and services. Understanding how our platform integrates creative and media workflows will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Smartly on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Stay updated on the latest trends in digital advertising, especially regarding platforms like Meta, Pinterest, Snapchat, and TikTok. Being able to discuss recent developments will showcase your passion for the industry and your commitment to helping customers succeed.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your results-driven mentality and ability to build strong relationships will resonate well with our hiring team.
We think you need these skills to ace Agency Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your understanding of digital advertising platforms like Meta, Pinterest, Snapchat, and TikTok, as well as any specific achievements that demonstrate your ability to drive customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the digital advertising industry and how your skills align with the role. Mention specific examples of how you've helped customers succeed in previous positions, showcasing your consultative approach and results-driven mentality.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to explain complex concepts clearly. Use concise language and structure your writing logically to demonstrate your proficiency in both spoken and written English.
Highlight Team Collaboration: Smartly values collaboration, so include examples in your application that illustrate your ability to work effectively with internal teams and external partners. Discuss any experiences where you facilitated feedback loops between customers and product development teams.
How to prepare for a job interview at Smartly
✨Understand the Digital Advertising Landscape
Make sure you have a solid grasp of the digital advertising platforms mentioned in the job description, such as Meta, Pinterest, Snapchat, and TikTok. Familiarise yourself with their unique features and how they can benefit clients, as this knowledge will be crucial during your interview.
✨Showcase Your Customer Success Experience
Prepare to discuss specific examples from your previous roles where you've successfully driven customer retention and growth. Highlight your consultative approach and how you've helped clients achieve their marketing objectives using data-driven insights.
✨Demonstrate Empathy and Communication Skills
As a Customer Success Manager, empathy is key. Be ready to share instances where you've effectively communicated complex concepts to clients. Practice explaining how you would translate data into actionable insights for customers, showcasing your ability to build strong relationships.
✨Research Smartly's Culture and Values
Familiarise yourself with Smartly's inclusive culture and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining a positive work environment. This will show your genuine interest in the company and its mission.
