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- Tasks: Lead onboarding for new customers, ensuring a smooth transition to the Smartly platform.
- Company: Join Smartly.io, a dynamic tech company focused on customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a collaborative team culture and excellent career advancement opportunities.
- Why this job: Make a real impact by helping clients achieve their marketing goals with innovative solutions.
- Qualifications: 4+ years in digital experience, strong communication skills, and project management expertise.
The predicted salary is between 50000 - 65000 £ per year.
Smartly.io is seeking an experienced and driven Senior Customer Onboarding Manager to join our dynamic Onboarding team. As a Senior Customer Onboarding Manager, you will play a key role in leading the onboarding experience for our newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform. You will work closely with Sales and Customer Success teams to design and deliver tailored onboarding plans, helping our key customers realize value quickly and set the foundation for long-term success.
Responsibilities
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Manage effective communications (in person, on calls & emails) with customers during the onboarding phase, demonstrating a deep understanding of our clients’ business and goals; proficient and confident communication skills with all levels of customer profiles.
- Curate a clear and effective onboarding plan, ensuring clients see value in our partnership within the crucial first few weeks of onboarding.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take full ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Core Tasks
- Coordinate internal teams to ensure client has optimal onboarding experience with Smartly: make sure that key tasks are undertaken in a timely way, including:
- Identify quick wins and opportunities ensuring customers can maximize their platform usage and achieve their goals.
- Set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Showcase how to utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Deliver comprehensive training on all aspects of the platform, demonstrating that you understand the client-specific needs and solutions that will enable them to see value in our technology as well as considering us a strategic partner for their marketing needs.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
- Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 4+ years digital experience, ideally with exposure to both paid social (Meta) and programmatic media buying.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Senior Customer Onboarding Manager in London employer: Smartly.io
Contact Detail:
Smartly.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in onboarding new customers.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual conversations, being able to articulate your thoughts clearly is key, especially when discussing customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Customer Onboarding Manager in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience with digital advertising platforms and any relevant tools you've used. We want to see how you can bring your knowledge to the table and help our customers succeed right from the start.
Tailor Your Application: Just like we tailor onboarding plans for our customers, tailor your application to us! Mention specific experiences that align with the responsibilities in the job description. This shows you understand what we're looking for.
Communicate Clearly: Your communication skills are key, so make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality. We love seeing candidates who can connect well with others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Smartly.io
✨Know Your Stuff
Make sure you have a solid understanding of Smartly.io's products and services. Familiarise yourself with the platform's capabilities and think about how they can solve potential customer needs. This will help you demonstrate your expertise during the interview.
✨Communicate Like a Pro
Practice your communication skills, as you'll need to engage with various customer profiles. Prepare examples of how you've effectively communicated with clients in the past, especially during onboarding phases. This will show that you can handle the diverse needs of customers.
✨Tailor Your Approach
Think about how you would curate a personalised onboarding plan for different types of customers. Be ready to discuss specific strategies you've used to ensure clients see value quickly. This shows that you understand the importance of a tailored approach in customer success.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience in managing onboarding processes and coordinating with internal teams. Highlight any tools or methods you've used to keep projects on track and ensure timely execution. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment.