Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success by managing relationships and optimising campaign strategies.
- Company: Join Smartly, a leading AI-powered advertising technology company.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of digital advertising and make a real impact on customer success.
- Qualifications: 3+ years in customer success, knowledge of programmatic and paid social advertising.
- Other info: Dynamic environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative advice, scope and drive successful product adoption and grow customer engagement. You’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
Your primary focus will be on the Programmatic & Google Product, with potential to also work on Paid Social clients in the future. We connect creative and media workflows using intelligent automation, making it easy and fast to produce and optimize relevant ad creative, automate campaign management and provide best in class integrated reporting and intelligence across all digital channels.
As a Customer Success Manager at Smartly, you will...
- Collaborate with customers to develop and execute effective campaign strategies, focusing on maximizing ROI.
- Manage your own book of business, collaborating with internal stakeholders to ensure smooth campaign delivery, resolve issues and provide necessary support to customers as required.
- Identify opportunities for increased product adoption and align the product value with the customer’s wider marketing objectives.
- Develop and maintain excellent knowledge of Smartly’s product, and programmatic advertising in general, so that you're constantly able to solve customers' problems.
- Build, manage and develop strong relationships with customers and partners such as media agencies and Google.
We're definitely looking for you, if you...
- Possess 3+ years of relevant experience in a customer success or similar customer-facing function.
- Experience in programmatic advertising, knowledge of Google Advertising platforms.
- Have a good understanding of paid social advertising (Meta, Pinterest, Snapchat, TikTok).
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
- Have a results-driven mentality, with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into insights.
- Have strong spoken and written communication skills in English.
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required.
- Ability to work in the London office at least 2 days a week (more if you prefer).
Meet Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Customer Success Manager in London employer: Smartly.io
Contact Detail:
Smartly.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Smartly's products and recent campaigns. This will not only impress your interviewers but also help you tailor your answers to show how you can drive customer success with their specific offerings.
✨Tip Number 2
Practice your storytelling skills! Be ready to share examples of how you've helped customers succeed in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Smartly is present. Building relationships can give you insider insights and potentially a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role and keep you top of mind.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the digital advertising industry shine through in your application. We want to see that you’re genuinely excited about helping customers succeed and driving growth!
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or similar roles. We’re looking for specific examples of how you’ve managed relationships and driven product adoption, so don’t hold back!
Communicate Clearly: Since strong communication skills are key for this role, ensure your written application is clear and concise. Use straightforward language to explain your achievements and how they relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Smartly!
How to prepare for a job interview at Smartly.io
✨Know Your Stuff
Make sure you have a solid understanding of Smartly’s products and the programmatic advertising landscape. Brush up on Google Advertising platforms and be ready to discuss how they can drive customer success. This will show your passion and preparedness.
✨Showcase Your Empathy
As a Customer Success Manager, empathy is key. Prepare examples of how you've helped customers overcome challenges in the past. Highlight your ability to listen and understand their needs, as this will resonate well with the interviewers.
✨Demonstrate Results-Driven Mindset
Be ready to share specific instances where you’ve driven results for clients. Use metrics to back up your claims, whether it’s increased ROI or successful campaign strategies. This will illustrate your impact and align with the role's focus on growth.
✨Ask Insightful Questions
Prepare thoughtful questions about Smartly’s approach to customer success and how they measure success. This not only shows your interest but also gives you insight into the company culture and expectations, helping you determine if it’s the right fit for you.
