Global Client Lead

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing a strategic plan across teams? As a Global Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key global strategic accounts to offer innovative solutions at the cutting edge of the digital marketing industry. You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly and our clients.

As a Global Client Lead at Smartly, you will…

• Build relationships with senior stakeholders and across all relevant parts of the customer organization
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success
• Have at least 10 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred; Experience with Facebook, Pinterest, Snap, Google, TikTok and ad agencies is seen as an advantage
• Are naturally inclined to lead, organize, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to the C suite or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.)
• Record of meeting and exceeding quota on a consistent basis
• Are open to global travel
• Have the ability to work in the London Smartly office for 3 days a week (hybrid structure)

What We Offer You:

• Inclusive Culture: Join a team of over 750 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded individuals to thrive.