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- Tasks: Guide new customers through a seamless onboarding process on the Smartly platform.
- Company: Join Smartly.io, a dynamic tech company focused on customer success.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on personal development and client success.
- Why this job: Make a real impact by helping clients succeed with innovative digital solutions.
- Qualifications: 3-5 years in digital advertising and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
Responsibilities
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
Key Tasks
- Training clients on all key aspects of Smartly’s platform.
- Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
- Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
- Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
- Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
- Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3 – 5 years digital experience ideally with exposure to both paid social (Meta) and programmatic media buying.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets, utilizing its features and functions effectively.
- Proficiency in creating visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Detail-oriented and highly organized, with strong project management skills.
- Problem-solving mindset and ability to navigate complex situations.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
Customer Onboarding Manager employer: Smartly.io
Contact Detail:
Smartly.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in customer onboarding.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help new customers transition smoothly to the Smartly platform. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Smartly team.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer onboarding shine through! We want to see how excited you are about helping customers transition smoothly to the Smartly platform.
Tailor Your Application: Make sure to customise your application to highlight your experience with digital advertising and onboarding processes. We love seeing how your skills align with what we do at Smartly.io!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Smartly.io.
How to prepare for a job interview at Smartly.io
✨Know Your Stuff
Make sure you have a solid understanding of Smartly.io's products and services. Familiarise yourself with the platform's capabilities and think about how you can communicate these effectively to potential customers during the interview.
✨Tailor Your Approach
Prepare to discuss how you would tailor onboarding plans for different types of customers. Think about specific challenges they might face and how you can address them using Smartly's tools. This shows that you can adapt your strategies to meet customer needs.
✨Showcase Your Communication Skills
Since you'll be training clients and collaborating with various teams, practice articulating your thoughts clearly. You might even want to prepare a mini-presentation using Google Slides to demonstrate your ability to create visually appealing and effective communication materials.
✨Demonstrate Your Problem-Solving Mindset
Be ready to share examples of how you've navigated complex situations in the past. Highlight your project management skills and how you've successfully managed onboarding processes or similar projects, showcasing your detail-oriented and organised nature.