At a Glance
- Tasks: Manage customer accounts and drive successful product trials in online marketing.
- Company: Smartly is at the forefront of the social advertising industry, focusing on customer success.
- Benefits: Hybrid work model from the Amsterdam office and opportunities for travel to events.
- Other info: Focus on Benelux region as part of the EMEA South & Central Customer Success team.
- Why this job: Join a fast-paced environment and take ownership of your own book of business.
- Qualifications: 3+ years in paid digital advertising and experience in a customer-facing role required.
The predicted salary is between 55000 - 65000 £ per year.
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials, and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, TikTok, and our product development team. You get the seat in the cutting‑edge fast‑paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this London‑based role, you will be part of the EMEA South & Central Customer Success team focusing on Benelux.
As a Senior Customer Success Manager at Smartly, you will...
- Manage and nurture your own customer accounts through day‑to‑day communication and online marketing expertise.
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e‑commerce, travel, classified, mobile apps, etc.).
- Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems.
- Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok.
- Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop.
We're definitely looking for you, if you...
- Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
- Have experience in a customer success or similar customer‑facing function.
- Are a proactive problem‑solver, with a positive attitude and a strong desire to help our customers reach their goals.
- Are comfortable addressing technical challenges and collaborating with technical teams when needed.
- Have a results‑driven mentality, with a bias for action and collaboration.
- Are able to explain complex concepts clearly and translate data into actionable insights.
- Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences.
- Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like).
- Are able and willing to travel for meetings, conferences and industry events.
- Previous knowledge of Smartly or similar players is a plus.
Senior Customer Success Manager (Central Team) London, England, United Kingdom employer: Smartly.io Group
Smartly, based in London, offers a hybrid work model and focuses on social advertising. The team values proactive problem-solving and collaboration, ensuring strong relationships with major platforms like Meta and TikTok.
