At a Glance
- Tasks: Provide top-notch technical support and help customers thrive with our innovative fleet solutions.
- Company: Join Smartfits, a leading vehicle technology installation company in the UK.
- Benefits: Enjoy a competitive salary, pension, on-site parking, and ongoing training opportunities.
- Other info: Dynamic team environment with genuine career progression as we grow.
- Why this job: Make a real difference by solving problems and enhancing customer experiences every day.
- Qualifications: Strong IT skills, problem-solving mindset, and a passion for helping others.
The predicted salary is between 29000 - 29000 £ per year.
Requirements
- We are looking for someone with excellent problem-solving and analytical skills.
- We are looking for someone who enjoys learning new technologies and systems.
- We are looking for someone with strong computer and IT skills.
- We are looking for someone who can confidently investigate issues and think logically.
- We are looking for someone with excellent attention to detail.
- We are looking for someone who is organised and able to manage multiple priorities.
- We are looking for someone with excellent communication and customer service skills.
- We are looking for someone who enjoys helping customers and building positive relationships.
- We are looking for someone who is proactive and takes ownership of their work.
- We are looking for someone who works well independently and as part of a team.
- Previous experience in technical support, customer success, IT support, fleet management or telematics would be advantageous, but it is not essential.
- We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.
Responsibilities
- Provide first-line technical support to customers via telephone and email.
- Investigate and diagnose customer issues.
- Troubleshoot fleet management and telematics systems.
- Manage support tickets through to resolution.
- Liaise with suppliers where technical assistance is required.
- Raise engineer jobs and arrange appointments where necessary.
- Monitor customer accounts and identify recurring issues.
- Produce reports and assist customers with system queries.
- Learn and maintain knowledge across multiple technology platforms.
- Assist with onboarding new customers.
- Set up customer accounts, user permissions and system configuration.
- Configure customer reports and databases.
- Support customer training sessions.
- Schedule project meetings and customer calls.
- Provide holiday and absence cover for the Customer Success team to ensure a seamless customer experience.
- Support project rollouts from initial setup through to completion.
- Keep customer records accurate and up to date.
- Work closely with our Operations, Installations and Engineering teams.
- Identify opportunities to improve customer experience and internal processes.
- Technologies
- Support
- More
We are Smartfits, one of the UKs leading vehicle technology installation companies, delivering nationwide projects for some of the UKs largest fleet operators.
We work with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, and we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.
This is a varied, in-person role based within our Operations team, offering Monday to Friday working, a company pension, on-site parking, full product and technical training, ongoing learning and development, and genuine opportunities for career progression as we continue to grow.
We offer a friendly and supportive team environment where your ideas, initiative and contribution genuinely matter.
- last updated 31 week of 2026
- #J-18808-Ljbffr
Technical Support & Customer Success Coordinator employer: Smartfits Installations Limited
At Smartfits, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where your contributions truly matter. As a Technical Support & Customer Success Coordinator, you'll benefit from comprehensive training, a competitive salary, and opportunities for career progression within our growing team. Located in the heart of the UK, we provide a friendly atmosphere that encourages learning and innovation, ensuring you can thrive while helping our customers succeed.
Contact Details:
Smartfits Installations Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Customer Success Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smartfits Installations Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smartfits Installations Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support & Customer Success Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smartfits Installations Limited:Your cover letter is your chance to shine! Tell us why you want to work at Smartfits Installations Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smartfits Installations Limited!
How to prepare for a job interview at Smartfits Installations Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
