Technical Support & Customer Success Coordinator in Burton upon Trent

Requirements

• We are looking for someone with excellent problem-solving and analytical skills.
• We are looking for someone who enjoys learning new technologies and systems.
• We are looking for someone with strong computer and IT skills.
• We are looking for someone who can confidently investigate issues and think logically.
• We are looking for someone with excellent attention to detail.
• We are looking for someone who is organised and able to manage multiple priorities.
• We are looking for someone with excellent communication and customer service skills.
• We are looking for someone who enjoys helping customers and building positive relationships.
• We are looking for someone who is proactive and takes ownership of their work.
• We are looking for someone who works well independently and as part of a team.
• Previous experience in technical support, customer success, IT support, fleet management or telematics would be advantageous, but it is not essential.
• We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

Responsibilities

• Provide first-line technical support to customers via telephone and email.
• Investigate and diagnose customer issues.
• Troubleshoot fleet management and telematics systems.
• Manage support tickets through to resolution.
• Liaise with suppliers where technical assistance is required.
• Raise engineer jobs and arrange appointments where necessary.
• Monitor customer accounts and identify recurring issues.
• Produce reports and assist customers with system queries.
• Learn and maintain knowledge across multiple technology platforms.
• Assist with onboarding new customers.
• Set up customer accounts, user permissions and system configuration.
• Configure customer reports and databases.
• Support customer training sessions.
• Schedule project meetings and customer calls.
• Provide holiday and absence cover for the Customer Success team to ensure a seamless customer experience.
• Support project rollouts from initial setup through to completion.
• Keep customer records accurate and up to date.
• Work closely with our Operations, Installations and Engineering teams.
• Identify opportunities to improve customer experience and internal processes.
• Technologies
• Support
• More

We are Smartfits, one of the UKs leading vehicle technology installation companies, delivering nationwide projects for some of the UKs largest fleet operators.

We work with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, and we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

This is a varied, in-person role based within our Operations team, offering Monday to Friday working, a company pension, on-site parking, full product and technical training, ongoing learning and development, and genuine opportunities for career progression as we continue to grow.

We offer a friendly and supportive team environment where your ideas, initiative and contribution genuinely matter.

• last updated 31 week of 2026
• #J-18808-Ljbffr