At a Glance
- Tasks: Lead operational performance and drive improvements across customer lifecycle.
- Company: Dynamic global company focused on energy digitisation and sustainability.
- Benefits: Flexible working, competitive salary, and commitment to diversity and inclusion.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a global impact while fostering a high-performance, data-driven culture.
- Qualifications: Extensive senior leadership experience in regulated industries and operational transformation.
The predicted salary is between 75600 - 92400 £ per year.
This role is a key executive leadership role responsible for the end-to-end operational performance of SEBL. As a member of the Executive Committee, the DVP of Operations will translate strategic priorities into operational excellence, ensuring the business delivers outstanding customer outcomes while driving strong commercial and financial performance. The role provides leadership across Core Operations, Customer Success, Training & Development, and Contract & Performance Management, creating a scalable, efficient, and high-performing operation across the entire customer lifecycle.
The successful candidate will lead the stabilisation and transformation of operations, driving improvements in cost-to-serve, revenue and margin protection, cash collection, service quality, and operational resilience. They will foster a high-performance, data-driven culture, supported by robust governance, performance management, and continuous improvement, while developing the operational capability, leadership, and delivery model needed to support the organisation's long-term growth and strategic ambitions.
What skills/experience do I need to be successful?
- Extensive senior leadership experience leading large-scale operational functions within regulated industries, with accountability for end-to-end operational performance;
- Proven track record of delivering operational and commercial improvements, including cost-to-serve reduction, revenue and margin optimisation, customer retention, and cash collection;
- Significant experience leading complex operational transformation programmes, including automation, operating model redesign, offshoring, and continuous improvement;
- Strong commercial and operational expertise, with experience across customer operations, billing, settlements, customer lifecycle management, contracts, performance frameworks, and regulatory compliance.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
DVP Operations 12 month FTC in Worthing employer: SmartestEnergy
Join a forward-thinking company at the forefront of energy trading, where as a Junior Trading Analyst, you'll thrive in a collaborative and inclusive environment that values diversity and innovation. With a commitment to employee growth, you'll have access to cutting-edge data platforms and the opportunity to make a global impact while enjoying a flexible hybrid working model. This role not only offers competitive benefits but also positions you to develop your analytical skills and contribute to meaningful projects that shape the future of energy trading.
StudySmarter Expert Advice🤫
We think this is how you could land DVP Operations 12 month FTC in Worthing
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like SmartestEnergy. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at SmartestEnergy.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at SmartestEnergy.
We think you need these skills to ace DVP Operations 12 month FTC in Worthing
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at SmartestEnergy and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at SmartestEnergy
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like SmartestEnergy will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to SmartestEnergy.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at SmartestEnergy.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at SmartestEnergy. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
