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- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global leader in the electricity industry with a diverse and inclusive culture.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction and billing accuracy.
- Qualifications: Experience in data quality roles and understanding of billing processes.
- Other info: Hybrid working model with a focus on work-life balance and career development.
The predicted salary is between 30000 - 42000 £ per year.
You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
What skills/experience do I need to be successful?
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering;
- Experience in collecting outstanding debt on customer accounts;
- Understanding of the impact of data quality on financial performance & Debt.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Billing & Supply Debt Executive - 6 Month FTC in Worthing employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Supply Debt Executive - 6 Month FTC in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in billing or utilities. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those video interviews! Research common questions related to billing and debt collection, and practice your answers. We want you to shine and show off your analytical skills!
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've resolved discrepancies in data or improved processes. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Billing & Supply Debt Executive - 6 Month FTC in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Billing & Supply Debt Executive. Highlight any relevant experience in data quality, billing, or debt collection. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SmartestEnergy
✨Know Your Numbers
Before the interview, brush up on your understanding of billing processes and data quality. Familiarise yourself with common discrepancies in customer accounts and how they can impact financial performance. This will show that you’re not just a numbers person, but someone who understands their significance.
✨Prepare for Customer Scenarios
Think about potential customer queries you might face in this role. Prepare examples of how you would handle billing issues or set up payment arrangements. Practising these scenarios will help you demonstrate your analytical skills and customer service approach during the interview.
✨Showcase Your Team Spirit
Since this role involves working closely with various teams, be ready to discuss your experience collaborating with others. Share specific examples of how you’ve worked with billing, debt, or metering teams in the past to resolve issues. This will highlight your ability to contribute to a cohesive team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to data quality and how it impacts customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company aligns with your values.
