At a Glance
- Tasks: Investigate and resolve billing issues to enhance customer experiences.
- Company: Dynamic global team in the Electricity Industry Operations sector.
- Benefits: Flexible working, commitment to diversity, and a supportive work-life balance.
- Other info: Hybrid working model with opportunities for global impact.
- Why this job: Make a real impact on customer satisfaction and billing accuracy.
- Qualifications: Experience in data quality roles, particularly in billing or metering.
The predicted salary is between 30000 - 40000 £ per year.
Help us deliver accurate billing and exceptional customer experiences. You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
Essential Skills and Experience
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering
- Experience in collecting outstanding debt on customer accounts
- Understanding of the impact of data quality on financial performance and debt
What Sets Us Apart
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, we are a dynamic, globally-minded team with opportunities to explore new markets and make a difference on a global scale
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance and well‑being
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity
Hybrid Working Arrangement
Hybrid working typically means two days in the office location listed on this advert and three days working at home each week. Some occasional travel to our other offices may be required.
Billing & Supply Debt Executive - 12 Month FTC in Worthing employer: SmartestEnergy
Join a forward-thinking company at the forefront of energy trading, where as a Junior Trading Analyst, you'll thrive in a collaborative and inclusive environment that values diversity and innovation. With a commitment to employee growth, you'll have access to cutting-edge data platforms and the opportunity to make a global impact while enjoying a flexible hybrid working model. This role not only offers competitive benefits but also positions you to develop your analytical skills and contribute to meaningful projects that shape the future of energy trading.
