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- Tasks: Provide senior support to ensure a seamless customer journey as an Energy Advisor.
- Company: Dynamic company with a global presence and commitment to customer satisfaction.
- Benefits: Flexible working, work-life balance, and opportunities for global impact.
- Other info: Hybrid working model with occasional travel to other offices.
- Why this job: Join a diverse team and make a real difference in customer experience.
- Qualifications: Experience in Sales Support, Billing, Debt, or Onboarding; strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business!
What skills/experience do I need to be successful?
- Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding.
- High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters.
- High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology.
- Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
- Hybrid working: Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Senior Customer Service Executive - 14 month FTC in Suffolk employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive - 14 month FTC in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our commitment to customer satisfaction and diversity. We love candidates who resonate with our mission!
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service scenarios. We want to see how you handle challenges and ensure a seamless customer journey!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Service Executive - 14 month FTC in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Service Executive role. Highlight your experience in Sales Support, Billing, Debt, and Onboarding, as these are key areas we’re looking for.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel. We love seeing candidates who can demonstrate high-level analysis skills, so share examples of how you've used these tools in past roles.
Emphasise Customer Focus: Since we’re all about enhancing customer satisfaction, make sure to include any relevant experiences where you’ve improved customer journeys or built strong internal relationships. This will show us you understand our mission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SmartestEnergy
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey as it relates to Smart Generation Operations. Familiarise yourself with how each function supports customer satisfaction and loyalty, and be ready to discuss how your experience in Sales Support, Billing, or Onboarding can enhance this journey.
✨Showcase Your Analytical Skills
Prepare to demonstrate your high-level analytical abilities, especially in relation to pricing elements and billing methodologies. Bring examples of how you've advised teams or customers in the past, and be ready to discuss how you can apply these skills to support the Sales team and stakeholders.
✨Excel at Excel
Since proficiency in Microsoft Excel is crucial for this role, brush up on your skills before the interview. Be prepared to discuss specific functions or analyses you've performed using Excel, and consider bringing a portfolio of your work if applicable.
✨Embrace Diversity and Flexibility
Understand the company's commitment to diversity and inclusion, and think about how your unique background can contribute to the team. Also, be ready to discuss your thoughts on hybrid working and how you manage work-life balance effectively.