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- Tasks: Deliver top-notch technical support to Executives and Trading teams in a dynamic environment.
- Company: Join a globally-minded tech team with offices in the UK, US, and Australia.
- Benefits: Flexible working options, competitive salary, and a commitment to diversity and inclusion.
- Other info: Enjoy a supportive application process with personal assistance available.
- Why this job: Make a global impact while enhancing your technical skills and customer service expertise.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Linux, and a service-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
Based in our London office, this role is pivotal in delivering high-quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day-to-day incidents and service requests are handled efficiently while maintaining a seamless user experience.
In this role, you will manage and resolve helpdesk tickets in line with SLAs, provide hands-on and remote support across Windows environments, applications, networks, and hardware, and act as an escalation point for more complex issues. You’ll also be responsible for user account administration, software installation, and maintaining accurate documentation, while contributing to knowledge sharing across the team. With a strong emphasis on service quality, security, and continuous improvement, you’ll help drive best practices and support key initiatives such as ISO 27001 compliance, all while building strong relationships with stakeholders across the business.
What skills/experience do I need to be successful?
- Substantial experience in a technical IT position;
- 1st/ 2nd line technical background;
- Helpdesk, desktop management experience;
- Service oriented with a strong focus on customer satisfaction;
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
On Site Support Engineer 24 month FTC in London employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Site Support Engineer 24 month FTC in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and role, and think about how your skills fit in. Practise common interview questions so you can shine when it’s your turn to talk.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace On Site Support Engineer 24 month FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical IT background, especially in helpdesk and desktop management, to show us you’re the right fit for the On Site Support Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about providing top-notch technical support. Share specific examples of how you've delivered excellent customer service and resolved complex issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your expertise in Windows OS, Linux, and application interactions. We want to see how your technical knowledge can contribute to our team and help maintain a seamless user experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SmartestEnergy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss how applications interact within these environments, as this will show your expertise and confidence in handling complex issues.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for customers. Highlight your service-oriented mindset and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like resolving helpdesk tickets or managing user account administration. Practise articulating your thought process and the steps you would take to resolve issues efficiently while maintaining a seamless user experience.
✨Emphasise Team Collaboration
This role involves working closely with various stakeholders, so be prepared to discuss how you’ve contributed to team knowledge sharing and best practices in previous positions. Show that you value collaboration and are keen to build strong relationships across the business.