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For Companies At a Glance
- Tasks: Support IT Service Delivery and improve processes in a dynamic environment.
- Company: Global company with offices in the UK, US, and Australia.
- Benefits: Flexible working, diverse culture, and opportunities for global exposure.
- Why this job: Gain hands-on experience in ITIL practices while making a real impact.
- Qualifications: Analytical skills, communication abilities, and basic IT knowledge required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 800 - 1400 £ per month.
This role offers an exciting opportunity to build a strong foundation in IT Service Delivery while gaining hands-on experience across a wide range of ITIL-aligned practices. The apprentice will be trained in core service management disciplines including Incident, Request, Problem, Change, Transition, and Asset & Configuration Management, while supporting the continual improvement of processes, governance, and service quality. Working closely with the wider Service Delivery team, this role will help strengthen operational maturity across the organisation. The apprentice will collaborate with stakeholders across IT&C and the wider business, including teams in the UK, US, and Australia, providing exposure to a global IT environment.
Responsibilities
- Support IT Service Delivery by contributing to ITIL-aligned practices and process improvements.
- Assist with Incident, Request, Problem, Change, Transition, and Asset & Configuration Management activities.
- Collaborate with the wider Service Delivery team and stakeholders across IT&C and the business, including global teams.
Qualifications
- Good analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Some knowledge of basic IT practices.
- Computer skills and competency required.
What sets us apart
- Global Impact: Offices in the UK, US, and Australia with plans for further expansion, offering opportunities to explore new markets.
- Flexible Working: Freedom to work from anywhere in the world for up to 30 days a year, with emphasis on work-life balance.
- Commitment to Diversity and Inclusion: We celebrate diversity and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
Hybrid working
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to other offices may be required.
What happens next
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. This can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. Our Recruitment Team can assist with any questions or support.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We are committed to making the application process easy and comfortable. Let us know how we can help you with reasonable adjustments tailored to your needs.
Service Delivery Apprentice 24 month FTC in Ipswich employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Apprentice 24 month FTC in Ipswich
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that apprenticeship.
✨Tip Number 3
Prepare for those video interviews! Practice common questions and have examples ready that showcase your analytical and problem-solving skills. Remember, it’s all about demonstrating how you can contribute to the Service Delivery team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Apprentice 24 month FTC in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Apprentice role. Highlight any relevant skills or experiences that align with ITIL practices and service management. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves collaborating with teams across the globe, it's essential to demonstrate your strong communication abilities. Use clear and concise language in your application to showcase how you can effectively engage with others.
Be Yourself: We value diversity and individuality at StudySmarter, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and perspectives that could contribute to our vibrant team culture.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, you’ll ensure your application reaches us without any hiccups, and you can easily keep track of your application status!
How to prepare for a job interview at SmartestEnergy
✨Know Your ITIL Basics
Before the interview, brush up on your ITIL knowledge. Understand the core service management disciplines like Incident and Change Management. This will show that you're not just interested in the role but also have a foundational understanding of the practices you'll be working with.
✨Showcase Your Communication Skills
Since this role involves collaboration with global teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether in a team setting or while resolving issues. This will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled problems or improved processes. Be ready to discuss these during the interview, as strong analytical skills are key for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team's approach to service delivery or how they handle challenges in a global environment. This shows your genuine interest and helps you assess if the company is the right fit for you.
