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- Tasks: Provide senior support to ensure a seamless customer journey as an Energy Advisor.
- Company: Join a globally-minded team with a commitment to diversity and inclusion.
- Benefits: Flexible working, work-life balance, and opportunities for global impact.
- Other info: Enjoy hybrid working with 2 days in the office and 3 days at home.
- Why this job: Make a difference in customer satisfaction and loyalty while growing your career.
- Qualifications: Experience in Sales Support, Billing, Debt, or Onboarding; strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business!
What skills/experience do I need to be successful?
- Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding.
- High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters.
- High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology.
- Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Senior Customer Service Executive x2 1 perm and 14 month FTC in Ipswich employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive x2 1 perm and 14 month FTC in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your skills in customer service and sales support align with their mission to enhance customer satisfaction.
✨Tip Number 3
Practice common interview questions, especially those related to customer interactions and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Senior Customer Service Executive x2 1 perm and 14 month FTC in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Service Executive. Highlight your experience in Sales Support, Billing, and Onboarding, and don’t forget to showcase your analytical skills with examples that relate to the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our mission at StudySmarter. Be sure to mention your familiarity with Microsoft Office, especially Excel, as it’s a key part of the role.
Showcase Your Customer Focus: We love candidates who put customers first! In your application, share specific examples of how you've enhanced customer satisfaction in previous roles. This will show us that you understand the importance of a seamless customer journey.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SmartestEnergy
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey as it relates to Smart Generation Operations. Familiarise yourself with how each function impacts customer satisfaction and be ready to discuss how you can enhance this experience.
✨Showcase Your Analytical Skills
Prepare to demonstrate your high-level analysis abilities, especially in relation to sales support, billing, and onboarding. Bring examples of how you've advised teams on pricing elements or contract execution in previous roles.
✨Excel at Excel
Since the role requires intermediate to advanced Excel skills, brush up on your spreadsheet knowledge. Be prepared to discuss how you've used Excel for data analysis or reporting in past positions, and maybe even bring a sample project to showcase your skills.
✨Embrace Diversity and Inclusion
Understand the company's commitment to diversity and inclusion. Be ready to share your thoughts on how diverse perspectives can drive innovation and growth, and think about how your own background can contribute to this dynamic team.