At a Glance
- Tasks: Support the Smart Generation Operations Team and enhance customer journeys as an Energy Advisor.
- Company: Join a global energy company focused on innovation and customer satisfaction.
- Benefits: Flexible working, competitive salary, and commitment to diversity and inclusion.
- Other info: Enjoy hybrid working with opportunities for global travel and career growth.
- Why this job: Make a real impact in a dynamic team while shaping the future of energy.
- Qualifications: Experience in sales support, billing, and strong Excel skills required.
The predicted salary is between 30000 - 40000 € per year.
In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business!
What skills/experience do I need to be successful?
- Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding;
- High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters;
- High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology;
- Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Senior Customer Service Executive - 14 month FTC in Ipswich employer: SmartestEnergy
As a Senior Customer Service Executive, you'll thrive in a company that prioritises customer satisfaction and employee well-being. With a commitment to flexible working arrangements, a diverse and inclusive culture, and opportunities for professional growth within a globally-minded team, this role offers a meaningful career path in the energy sector. Join us in making a global impact while enjoying a supportive work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Executive - 14 month FTC in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those personal connections!
✨Tip Number 2
Prepare for those video interviews! Familiarise yourself with common questions related to customer service and energy advisory roles. Practise your responses, focusing on how you can enhance customer satisfaction and loyalty.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to drive decisions or improve processes. This is key for advising on pricing elements and billing methodologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Senior Customer Service Executive - 14 month FTC in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Service Executive. Highlight your experience in Sales Support, Billing, and Onboarding, and don’t forget to showcase your analytical skills with examples that relate to the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we want to get to know you!
Show Off Your Excel Skills:Since this role requires intermediate to advanced Excel skills, consider mentioning specific projects or tasks where you’ve used Excel effectively. This will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SmartestEnergy
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey as it relates to the role. Familiarise yourself with how the Smart Generation Operations Team operates and think about how you can enhance customer satisfaction. This will show your commitment to the company's goals.
✨Brush Up on Your Excel Skills
Since the role requires intermediate to advanced Excel skills, take some time to practice. Be ready to discuss how you've used Excel in past roles, especially for high-level analysis. You might even want to prepare a few examples of how you've solved problems using data.
✨Prepare for Scenario Questions
Expect questions that assess your experience in Sales Support, Billing, Debt, and Onboarding. Think of specific scenarios where you've successfully navigated challenges in these areas. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Diversity and Inclusion
This company values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share any experiences you have working in diverse teams or how you’ve supported inclusive practices in previous roles. It’s a great way to align yourself with their values.
