At a Glance
- Tasks: Deliver seamless customer journeys and support operational processes as a trusted Energy Advisor.
- Company: Join a dynamic, globally-minded team in the energy sector with growth opportunities.
- Benefits: Flexible working, competitive salary, and commitment to diversity and inclusion.
- Other info: Enjoy hybrid working with 2 days in the office and 3 days at home.
- Why this job: Make a real impact in the energy industry while enhancing customer satisfaction.
- Qualifications: Experience in customer service, strong analytical skills, and knowledge of the UK energy market.
The predicted salary is between 30000 - 40000 € per year.
You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end-to-end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.
The role requires a highly organised and customer-focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery. You will thrive in a fast-paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.
What skills/experience do I need to be successful?
- Work experience in a similar position previously with transferable skills;
- Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process;
- High-level analysis and ability to interpret and communicate the analysis;
- Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high-level understanding of energy pricing and trading.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich employer: SmartestEnergy
As a Customer Service Executive at our company, you will be part of a vibrant and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, a commitment to diversity, and the chance to make a global impact in the energy sector, we offer a rewarding environment where your contributions are valued and recognised. Join us to enhance your skills while supporting our mission to digitise, decarbonise, and localise the future of energy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Think about how your past experiences relate to the skills they’re looking for, like managing operational processes or resolving customer queries.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve processes or customer satisfaction in previous roles. This will demonstrate your ability to contribute to their continuous improvement initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our mission to transform the energy sector.
We think you need these skills to ace Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and the energy industry. We want to see how your skills align with our needs, so don’t hold back!
Showcase Your Organisational Skills:Since this role involves managing a heavy workload, give us examples of how you’ve successfully organised tasks in the past. We love seeing candidates who can juggle multiple responsibilities with ease!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SmartestEnergy
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK energy industry, especially around electricity pricing and trading. Being able to discuss current trends or recent changes in the market will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Organisational Skills
Since the role involves managing a heavy workload with various tasks, prepare examples from your past experience where you successfully organised disjointed tasks into a smooth process. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Effectively
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your problem-solving skills and how you handle queries.
✨Emphasise Teamwork and Collaboration
This position requires working closely with multiple business functions. Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work as part of a team will resonate well with the interviewers.
