SmartestEnergy in the United Kingdom seeks an accomplished Senior Leader to own end-to-end customer outcomes across the SME lifecycle. The role reports to senior leadership and steers customer service, complaints, debt management and lifecycle activities to lift retention and protect revenue. You will stabilise and transform the Customer Success function, building a high-performing team, fostering a data-driven culture, and embedding process optimisations and compliant practices to support #J-18808-Ljbffr
Head of Customer Success - Transformation & Growth (Hybrid) employer: SmartestEnergy
SmartestEnergy is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for an Enterprise Solutions Architect to thrive. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge AI strategies in a supportive environment. Located in a vibrant area, the company also offers unique benefits that enhance work-life balance, ensuring that your contributions are both meaningful and rewarding.
