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- Tasks: Provide top-notch customer service in debt management and credit control.
- Company: Join a global team focused on making a positive impact in the energy sector.
- Benefits: Enjoy flexible working, with the option to work remotely for 30 days a year.
- Why this job: Be part of a diverse culture that values innovation and global collaboration.
- Qualifications: Proven experience in debt collection is essential for success.
- Other info: Hybrid working model: 2 days in the office, 3 days at home.
The predicted salary is between 28800 - 43200 £ per year.
You will provide outstanding customer service, following all enquiries to completion across the Credit Control and Debt Management end to end journey.
How will I spend my time in this role?
- Payment Reconciliation – credit card payments, liaise with our Finance team to discuss any discrepancies;
- Managing end to end direct debit process;
- Requesting Disconnection and Reconnection;
- Tracing old customers/landlords to make contact;
- Monitoring and managing credit terms given to new clients;
- Monitoring and decision making on older debt;
- Managing Agreements to Pay while ensuring that all monies are collected, and a smart meter installed with customers on pre-pay;
- Liaising with Technical Team to request fast track of smart meter, manage and monitor progress;
- Managing unpaid/cancelled direct debits;
- Attend company briefings.
What skills/experience do I need to be successful?
- Proven debt collection skills and experience.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
Debt Management Executive - Energy employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Management Executive - Energy
✨Tip Number 1
Familiarise yourself with the energy sector and current trends in debt management. Understanding the specific challenges faced by customers in this industry will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the debt collection and energy sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for the video interviews by practising common questions related to debt management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your commitment to diversity and inclusion in your conversations. Highlight any experiences that demonstrate your ability to work in diverse teams, as this aligns with our values at StudySmarter.
We think you need these skills to ace Debt Management Executive - Energy
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Debt Management Executive position. Tailor your application to highlight relevant experience in debt collection and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven debt collection skills and any experience you have with payment reconciliation or managing direct debits. Use specific examples to demonstrate your success in these areas.
Showcase Soft Skills: Customer service is crucial in this role. Make sure to mention your communication skills, ability to work in a team, and how you handle challenging situations. This will show that you can provide outstanding service throughout the credit control process.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the company's commitment to diversity and inclusion. Mention how you align with their values and how you can contribute to their global impact.
How to prepare for a job interview at SmartestEnergy
✨Showcase Your Debt Collection Skills
Be prepared to discuss your previous experience in debt collection. Highlight specific examples where you successfully managed outstanding debts and how you approached difficult conversations with clients.
✨Understand the Energy Sector
Familiarise yourself with the energy industry, particularly around credit control and debt management. Being knowledgeable about current trends and challenges in the sector will demonstrate your commitment and interest in the role.
✨Emphasise Customer Service Excellence
Since the role involves providing outstanding customer service, be ready to share examples of how you've gone above and beyond for customers in the past. This could include resolving disputes or ensuring a smooth payment process.
✨Prepare for Hybrid Working Questions
As this position involves hybrid working, think about how you manage your time and productivity when working from home. Be ready to discuss your strategies for staying organised and maintaining communication with your team.
