At a Glance
- Tasks: Support and improve business-critical applications while collaborating with teams globally.
- Company: Join a dynamic tech company with a global impact and diverse culture.
- Benefits: Flexible working, competitive salary, and commitment to diversity and inclusion.
- Other info: Enjoy hybrid working with opportunities for growth and travel.
- Why this job: Make a real difference in the energy sector while developing your technical skills.
- Qualifications: Experience in IT support and knowledge of ITIL practices required.
The predicted salary is between 29700 - 36300 £ per year.
This is a key role responsible for the day-to-day support, maintenance and continuous improvement of business-critical applications, providing technical and functional assistance to specialist users and ensuring issues are owned through to resolution. You’ll work closely with internal stakeholders, application owners and third-party support partners to troubleshoot issues, deliver system enhancements, support upgrades and ensure applications remain reliable, secure and fit for purpose. You’ll also play an important role in testing new features and bug fixes, maintaining operational documentation, supporting audits and implementing new systems from a support perspective. The role will involve analysing application performance, monitoring service desk metrics and helping colleagues get the most from their systems through training and clear guidance.
This is an excellent opportunity for someone who combines strong technical and problem-solving skills with a customer-focused approach and enjoys working collaboratively across IT, business teams and external technology partners.
What skills/experience do I need to be successful?
- Substantial experience in Technical IT position with proven experience in IT support;
- Knowledge and experience of ITIL practice;
- Gorilla package experience.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
IT Applications Support: Hybrid & Global Impact in London employer: SmartestEnergy UK
SmartestEnergy UK is an excellent employer that values attention to detail and problem-solving skills, offering a collaborative work culture where you can thrive. With opportunities for professional growth and development, employees are encouraged to enhance their skills while contributing to process efficiency and customer satisfaction. The remote-eligible nature of this role allows for flexibility, making it an attractive option for those seeking a meaningful career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support: Hybrid & Global Impact in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SmartestEnergy UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SmartestEnergy UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SmartestEnergy UK!
✨Direct Apply to SmartestEnergy UK
Let's not forget to apply directly through the SmartestEnergy UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Support: Hybrid & Global Impact in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SmartestEnergy UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SmartestEnergy UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SmartestEnergy UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
